Volume & Issue: Volume 13, Issue 3, 2021, Pages 1-195 
1. A Study to Determinants of Risk Management and Prevention in Credit Card Business in Commercial Banks

Pages 1-15

10.22059/jitm.2021.83109

GholamReza Zandi; Rezvan Torabi; Liu Han Min; Ananda Devan Sivalingam; Tan Teck Khong


2. Customer’s Satisfaction via Online Shopping Environment: The Case of China

Pages 16-32

10.22059/jitm.2021.83110

GholamReza Zandi; Rezvan Torabi; Mohammad Amin Mohammad; Xu Yi Dan


4. Does the Support System Mediate the Relationship between University Roles and Entrepreneurial Intentions among University Students?

Pages 41-54

10.22059/jitm.2021.83112

Mohd Farid Shamsudin; Mohd Nasir Alias; Zawiah Abdul Majid; GholamReza Zandi; Mohammad Amin Mohammad


5. Effect of Service Recovery towards Customer Satisfaction in Banking Industry

Pages 55-69

10.22059/jitm.2021.83113

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Che Rosmawati Che Mat; Aeshah Mohd Ali; Zulkifli Saidun


6. Factors Influencing the Use of E-Wallet among Millennium Tourist

Pages 70-81

10.22059/jitm.2021.83114

Sharina Osman; Norhayati Jabaruddin; Aisya Suria Zon; Amir Aizzat Jifridin; Anis Khalidah Zolkepli


7. Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Anis Abd Razak; Aeshah Mohd Ali; Sanusi Abdul Manaf


9. Factors Affecting Mobile Banking Adoption

Pages 116-125

10.22059/jitm.2021.83117

Chew Chu Chee; Rosli Mahmood; Azizan Mohamed-Isa


12. The Impact of COVID-19 Crisis upon the Effectiveness of E-learning in Higher Education Institution

Pages 160-177

10.22059/jitm.2021.83235

Sharina Osman; Muna Norkhairunnisak Ustadi; Hanna Kamila Zahrol Kamar; Nur Hasliza Johari; Nur ‘Amirah Ismail