Providing a Model for Setting Priorities in KM for Improving Customer Relationship Management (Case study: Sepah Bank)

Volume 5, Issue 3, November 2013, Pages 63-82

10.22059/jitm.2013.36504

Narges Rezaei-Malek; Reza Radfar

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Presenting a Conceptual Model of Customer Feed back Process in Customer Knowledge Management (C.K.M) Approach

Volume 3, Issue 9, January 2012, Pages 107-138

Ali Akbar Farhangi; Seyed Abolghasem Mira

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Presenting a Conceptual Framework for Identifying the Typology of Customer Knowledge: A Case Study

Volume 3, Issue 9, January 2012, Pages 163-189

Mahdi Shami Zanjani; Fatemeh Najafloo

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