Fuzzy Group Decision Making Model for Identifying and Ranking of Success Factors in Fraud Prevention in Iranian E-banking

Document Type: Research Paper


1 PhD. of Industrial Engineering, Sharif University of Technology, Tehran, Iran

2 MSc, in Industrial Management, South Tehran Branch, Islamic Azad University, Tehran, Iran


With increasing use of e-banking system in Iranian banking sector, ignoring the issue of fraud in the system will be very costly for banks and e-banking customers. Fraud in e-banking is due to some security problems (such as weakness in access control systems and inadequate internal control). So, identifying success factor in fraud prevention in e-banking can be useful for e-banking system developers to improve these systems security. In this paper we have tried to identify and rank these success factors for fraud prevention in e-banking systems. For this purpose, we first review the literature to find potential factors, then identified factors were weighted by using fuzzy group multi criteria decision-making model and experts' judgment. The results show that for elimination fraud in e-banking systems it is necessary to pay attention to technical, operational, strategic and financial factors respectively


Main Subjects

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