Digital Logistics in Flow Management in Tourism

Document Type : Research Paper


1 Department of Hotel, Restaurant and Tourist Business, Kyiv National University of Culture and Arts, Kyiv, Ukraine.

2 Department of Regulatory Policy Problems and Entrepreneurship Development, Institute of Industrial Economics of the National Academy of Sciences in Ukraine, Kiev, Ukraine.

3 Department of Agriculture, Geodesy and Land Management, Mykolayiv National Agrarian University, Mykolayiv, Ukraine.

4 Department of Management of Organizations, Lviv Institute of Interregional Academy of Personnel Management, Lviv, Ukraine.


The article considers the main aspects of using the tools of the system organization of logistics flow management in the field of tourism, in terms of digitalization of logistics services. The research is based on experience in the transformation of the tourist product, it is perception by consumers, modern technologies, digital channels and logistics tools. The analysis showed that the organization of tourism based on a systematic approach, when service providers, tour operators, travel agencies and end users are elements of a single information system. The essential features of tourism logistics considered, basic tactics and tools related to the concept of digital logistics service. It established that digital tools of logistics services implemented with the identification of the main tourist services: food, accommodation, transportation, sightseeing, shopping, recreation and entertainment, education, management and research.


Babenko, V. (2020). Enterprise Innovation Management in Industry 4.0: Modeling Aspects. Emerging Extended Reality Technologies for Industry 4.0: Early Experiences with Conception, Design, Implementation, Evaluation and Deployment Colleсtive monograph. Ed. by Jolanda G. Tromp et al. A John Wiley & Sons, Inc., Publication, pp. 1-24.
Bernd Kuhlenkötter et al. (2017). New Perspectives for Generating Smart PSS Solutions – Life Cycle, Methodologies and Transformation. Procedia CIRP. 64, 217 – 222.
Bollier, D. (1998). How Smart Growth Can Stop Sprawl, Essential Books, Washington, DC. 90 р.
Bondarenko, S., Robul, Y., Dyshkantiuk, O., Mohylova, A., Salamatina, S., & Komarnitskyi, I. (2020). The Dynamic Model Of Customer Focus Management In The Hotel Business Based On Markov Chains. International Journal of Scientific & Technology Research. 9(3). 1132-1139.
Buhalis, D., & Amaranggana, A. (2014). Smart tourism destinations. In Z. Xiang & I. Tussyadiah (Eds.), Information and communication technologies in Tourism. 553-564. Dublin:Springer.
Capocchi, A., Vallone, C., Amaduzzi, A., & Pierotti M. (2019). Is ‘overtourism’ a new issue in tourism development or just a new term for an already known phenomenon? Current Issues in Tourism, 1-5.
Danylyshyn, B., Bondarenko, S., Niziaieva, V., Veres, K., Rekun, N., & Kovalenko L. (2020).Branding a Tourist Destination in the Region's Development. International Journal of Advanced Research in Engineering and Technology. 11(4). 312-323.
Digital Economy Report 2019. Value Creation and Capture: implications for developing countries. URL:
Global and regional tourism performance. URL:
International tourism growth continues to outpace the global economy (2020). URL:
Keller, B., Möhring, M., & Toni, M. (2017). Data-centered platforms in tourism: Advantages and challenges for digital enterprise architecture, Lecture Notes in Business Inf. Processing, 263(1), 299-310.
Kochadze, T., Dangadze, I., & Zaqareishvili, V. (2013). The role of logistics in the market for transportation and tourist services, Machines, Tehnologies, Materials, 4. 1-3.
Leiper, N. (1979). The Framework of Tourism: Towards a Definition of Tourism, Tourist and the Tourist Industry. Annals of Tourism Research, 6(4), 390–407.
National Bank of Ukraine. Statistics. URL :
Sudomyr, S., Niziaieva, V., Lutay, L., Prodanova, L., Havryliuk, O., & Sherstyukova, K. (2020). Methods And Techniques Of Motivation Of Subjects Of Regional Economy For Innovative Improvement. Iternational Journal of Scientific & Technology Research. 9(3). 1196-11200.
The Travel & Tourism Competitiveness Report (2017). The World Economic Forum. URL:
The World Tourism Organization (UNWTO). URL:
Var, T. & Gunn, C. (2002). Tourism Planning: Basics, Concepts, Cases. New York: Routledge, 464 p.
Yang, Y., Liu, H, and Li, X. (in press). The world is flatter? Examining the relationship between cultural distance and international tourist flows. Journal of Travel Research: doi: 10.1177/0047287517748780.