Ahmad, B. N., & Zailani, S. (2007). The effect of information quality on buyer-supplier relationships: a conceptual framework. In Proceedings of 7th Global Conference on Business and Economics, Rome, Italy.
Ballou, D. P., & Pazer, H. L. (1985). Modeling data and process quality in multi-input, multi-output information systems. Management science, 31(2), 150-162.
Ballou, D., Wang, R., Pazer, H., & Tayi, G. K. (1998). Modeling information manufacturing systems to determine information product quality. Management Science, 44(4), 462-484.
Barber, C. S., & Tietje, B. C. (2006). A new look at industrial sales and its requisite competencies. Journal of Selling and Major Account Management, 6(4), 27.
Barnes, J. G., & Howlett, D. M. (1998). Predictors of equity in relationships between financial services providers and retail customers. International Journal of Bank Marketing, 16(1), 15-23.
Berry, L. L. (1983). Relationship marketing in emerging perspectives on services marketing. Chicago: American Marketing Association, 25-28.
Bovee, M. W. (2004). Information quality: A conceptual framework and empirical validation (Unpublished doctoral dissertation). University of Kansas, Lawrence, KS.
Caballero, I., Caro, A., Calero, C., & Piattini, M. (2008). IQM3: Information Quality Management Maturity Model. J. UCS, 14(22), 3658-3685.
Carpenter, B. N. (1993). Relational competence. Advances in personal relationships, 4, 1-28.
Christopher, M., Payne, A.F.T. and Ballantyne, D. (1991) Relationship Marketing: Bringing Quality, Customer Service and Marketing Together. Butterworth Heinemann/CIM, Oxford
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The journal of marketing, 68-81.
Davis, G. B., & Olson, M. (1985). Management information systems: Conceptual foundations, methods, and development. McGraw-Hill, New York.
Day, G. S. (1994). The capabilities of market-driven organizations. The Journal of Marketing, 37-52.
Day, G. S., & Van den Bulte, C. (2002). Superiority in customer relationship management: Consequences for competitive advantage and performance. Marketing Science Institute.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. The Journal of Marketing, 35-51.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. The Journal of marketing, 11-27.
Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of management review, 23(4), 660-679.
Ennew, C. T. (1996). Good and bad customers: the benefits of participating in the banking relationship. International Journal of Bank Marketing, 14(2), 5-13.
Feldmann, M., & Müller, S. (2003). An incentive scheme for true information providing in supply chains. Omega, 31(2), 63-73.
Geiger, S., & Turley, D. (2006). The perceived impact of information technology on salespeople's relational competencies. Journal of Marketing Management, 22(7-8), 827-851.
Godson, M. (2009). Relationship Marketing. Oxford university press, New York, pp. 4-34.
Goodhue, D. L. (1995). Understanding user evaluations of information systems. Management science, 41(12), 1827-1844.
Grönroos, C. (1995). Relationship marketing: the strategy continuum. Journal of the Academy of Marketing Science, 23(4), 252-254.
Grönroos, C. (1997). Value‐driven relational marketing: from products to resources and competencies. Journal of marketing management, 13(5), 407-419.
Gummesson, E. (1994). Making relationship marketing operational. International Journal of service industry management, 5(5), 5-20.
Gundlach, G. T., Achrol, R. S., & Mentzer, J. T. (1995). The structure of commitment in exchange. The Journal of Marketing, 78-92.
Gupta, A., & Sahu, G. P. (2013). Factors influencing adoption of relationship marketing practices for overall growth of firm: an ISM-based model validation. International Journal of Electronic Customer Relationship Management, 7(1), 21-44.
Hagel, J., & Brown, J. (2005). The only sustainable edge. Harvard Business School Press.
Hansson, R. O., & Carpenter, B. N. (1994). Relationships in old age: Coping with the challenge of transition. Guilford Press.
Harrison, D. E. (2016). Understanding the Impact of Information Quality on Customer Relationship Management. Doctor of Business Administration Dissertations.
Helfert, M., & Ge, M. (2006). A review of information quality research. In 11th International Conference on Information Quality (pp. 159-172).
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002). Understanding relationship marketing outcomes: an integration of relational benefits and relationship quality. Journal of service research, 4(3), 230-247.
Hitt, M. A., Dacin, M. T., Levitas, E., Arregle, J. L., & Borza, A. (2000). Partner selection in emerging and developed market contexts: Resource-based and organizational learning perspectives. Academy of Management journal, 43(3), 449-467.
Huang, K. T., Lee, Y. W., & Wang, R. Y. (1998). Quality information and knowledge. Prentice Hall PTR.
Huh, Y. U., Keller, F. R., Redman, T. C., & Watkins, A. R. (1990). Data quality. Information and Software Technology, 32(8), 559-565.
Hunt, S. D., Arnett, D. B., & Madhavaram, S. (2006). The explanatory foundations of relationship marketing theory. Journal of Business & Industrial Marketing, 21(2), 72-87.
Ibrahim, M., Nicolaou, A. I., & van Heck, E. (2008). Investigating the Effects of Information Quality on Trust and Risk in Electronic Data Exchanges. In ICIQ (pp. 134-145).
Jacob, F. (2006). Preparing industrial suppliers for customer integration. Industrial Marketing Management, 35(1), 45-56.
Jarke, M., & Vassiliou, Y. (1997). Data Warehouse Quality: A Review of the DWQ Project. In IQ (pp. 299-313).
Johns, R., Low, D., & Blackman, D. (2009). Information technology and relationship marketing in an inter-firm context: implications for research
. Available at: https://researchonline
Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184-192.
Kumar, N., Scheer, L. K., & Steenkamp, J. B. E. (1995). The effects of perceived interdependence on dealer attitudes. Journal of marketing research, 348-356.
Lambert, B., Plank, R. E., Reid, D. A., & Fleming, D. (2014). A competency model for entry level business-to-business services salespeople. Services Marketing Quarterly, 35(1), 84-103.
Langerak, F. (2001). Effects of market orientation on the behaviors of salespersons and purchasers, channel relationships, and performance of manufacturers. International journal of research in marketing, 18(3), 221-234.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assessment. Information & management, 40(2), 133-146.
Li, S., & Lin, B. (2006). Accessing information sharing and information quality in supply chain management. Decision support systems, 42(3), 1641-1656.
Ma, X., Yao, X., & Xi, Y. (2009). How do inter-organizational and interpersonal networks affect a firm's strategic adaptive capability in a transition economy? Journal of Business Research, 62(11), 1087-1095.
Madnick, S., & Wang, R. Y. (1992). Introduction to total data quality management (TDQM) research program. Total Data Quality Management Program. MIT Sloan School of Management, 1, 92.
Marshall, G. W., Goebel, D. J., & Moncrief, W. C. (2003). Hiring for success at the buyer–seller interface. Journal of Business Research, 56(4), 247-255.
Morgan, R.M., & Hunt, S.D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58 (3), 20–38.
Muffatto, M., & Payaro, A. (2004). Implementation of e-procurement and e-fulfillment processes: A comparison of cases in the motorcycle industry. International Journal of Production Economics, 89(3), 339-351.
Ng, C. Y. N. (2010). A Study of the Impact of Relational Benefits and Relationship Marketing on Purchase Intention in the Lodging Industry (Doctoral dissertation, Oklahoma State University).
Nicolaou, A. I., & McKnight, D. H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17(4), 332-351.
Nicolaou, A. I., Ibrahim, M., & Van Heck, E. (2013). Information quality, trust, and risk perceptions in electronic data exchanges. Decision support systems, 54(2), 986-996.
Oly N. N. (2007). Relationship marketing and customer loyalty. Marketing intelligence & planning, 25(1), 98-106.
Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: a meta-analysis. Journal of marketing, 70(4), 136-153.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of retailing, 67(4), 420.
Parsons, A. L. (2002). What determines buyer‐seller relationship quality? An investigation from the buyer's perspective. Journal of Supply Chain Management, 38(1), 4-12.
Pillai, K. G., & Sharma, A. (2003). Mature relationships: Why does relational orientation turn into transaction orientation?. Industrial Marketing Management, 32(8), 643-651.
Price, L. L., & Arnould, E. J. (1999). Commercial friendships: service provider-client relationships in context. The Journal of Marketing, 38-56.
Punwatkar, S., & Verghese, M. (2014). The impact of salesperson's behavior on consumer's purchase decision: An empirical study. IUP Journal of Marketing Management, 13(2), 72.
Reichheld, F. F., & Sasser, W. E. (1990). Zero defects: Quality comes to services. Harvard Business Review, 68(5), 105-111.
Ryssel, R., Ritter, T., & Gemünden, H. G. (2000). Trust, commitment, and value-creation in inter-organizational customer-supplier relationships. In Proceedings of the Sixteenth IMP-Conference, Bath, UK.
Saraf, N., Langdon, C. S., & Gosain, S. (2007). IS application capabilities and relational value in interfirm partnerships. Information Systems Research, 18(3), 320-339.
Segars, A. H. (1997). Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research. Omega, 25(1), 107-121.
Sheth, J. N., & Parvatiyar, A. (1995). The evolution of relationship marketing. International Business Review, 4(4), 397-418.
Sin, L. Y., Alan, C. B., Yau, O. H., Chow, R. P., Lee, J. S., & Lau, L. B. (2005). Relationship marketing orientation: scale development and cross-cultural validation. Journal of Business Research, 58(2), 185-194.
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of marketing, 66(1), 15-37.
Smirnova, M., Naudé, P., Henneberg, S. C., Mouzas, S., & Kouchtch, S. P. (2011). The impact of market orientation on the development of relational capabilities and performance outcomes: The case of Russian industrial firms. Industrial Marketing Management, 40(1), 44-53.
Song, J., & Zahedi, F. M. (2005). A theoretical approach to web design in e-commerce: a belief reinforcement model. Management science, 51(8), 1219-1235.
Strong, D. M. (1997). IT process designs for improving information quality and reducing exception handling: a simulation experiment. Information & Management, 31(5), 251-263.
Van Hoek, R. I. (1999). Postponement and the reconfiguration challenge for food supply chains. Supply Chain Management: An International Journal, 4(1), 18-34.
Wand, Y., & Wang, R. Y. (1996). Anchoring data quality dimensions in ontological foundations. Communications of the ACM, 39(11), 86-95.
Wang, R. Y., & Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 12(4), 5-33.
Webster Jr, F. E. (1992). The changing role of marketing in the corporation. The Journal of Marketing, 1-17.
Weitz, B. A., & Bradford, K. D. (1999). Personal selling and sales management: A relationship marketing perspective. Journal of the academy of marketing science, 27(2), 241-254.
Wulf, K. D., Odekerken-Schröder, G., & Iacobucci, D. (2001). Investments in consumer relationships: A cross-country and cross-industry exploration. Journal of marketing, 65(4), 33-50.
Zmud, R. W. (1978). An empirical investigation of the dimensionality of the concept of information. Decision sciences, 9(2), 187-195.