Using Fuzzy Flowsort Inference System to Rank the Factors Leading to Failure for ERP Projects among Iranian Enterprises

Document Type : Research Paper


1 Assistant Professor in Computer Engineering, Faculty of Electrical and Computer Engineering, Semnan University, Semnan, Iran

2 Assistant Professor in industrial management, Faculty of Economic and Management, Semnan University, Semnan, Iran

3 MSc. Student in MBA,Faculty of Economic and Management, Semnan University, Semnan, Iran

4 MSc. Student in Computer Engineering, Faculty of Electrical and Computer Engineering, Semnan University, Semnan, Iran


The survival guide to competitiveness for organizations is to become closer to the customers and deliver value-added products and services in the shortest time. This, in turn, requires integration of the business processes of the enterprise, which is the stronghold of Enterprise Resource Planning (ERP). On the other hand, most ERP projects are believed to be doomed to failures. In this research, the factors leading to failure of ERP projects implementation in Iranian enterprises were identified and surveyed. Subsequently, the factors have been classified and ranked consulting the experts and using fuzzy flowsort inference system. For this purpose, the failure factors were extracted reviewing the previous related researches. After that, the experts merged the synonymous and homogeneous factors. The remaining 58 factors were classified in seven categories including: organizational, project management, human resources, managerial, vendors and consultants, processes-related, and technical factors. The factors were prioritized using the experts’ opinions and were ranked utilizing fuzzy flowsort inference system. Finally, ten criteria were determined as the most critical failure factors of ERP projects implementation in Iranian enterprises.


Main Subjects

آقاجانی، ح.، صمدی میارکلائی، ح.، خان‎زاده، م.، صمدی میارکلائی، ح. (1393). امکان‌سنجی پیاده‎سازی و اجرای سیستم‌های برنامه‌ریزی منابع سازمان (ERP) (شاهد تجربی: شرکت ملی پخش فراورده‌های نفتی منطقۀ ساری). فصلنامۀ علمی ـ پژوهشی مدیریت فناوری اطلاعات، 6 (2)،  186-161.‎
حقیقت منفرد، ج.، خلج، م.، محمدعلیان، آ.، کاباران‎زاده قدیم، م.ر. (1394). شناسایی و اولویت‌بندی عوامل مؤثر در فرایند پیاده‌سازی سیستم برنامه‌ریزی منابع سازمان با رویکرد گسترش عملکرد کیفیت در گروه صنعتی بهمن دیزل. فصلنامۀ علمی ـ پژوهشی مدیریت فناوری اطلاعات، 7 (4)، 714- 697.
رمضانیان، م. ر.، اسماعیل‎پور، ر.، حدیدی ماسوله، م. (1394). ارائۀ مدل پشتیبانی اجرای پروژه‌های برنامه‌ریزی منابع سازمان (ERP) با رویکرد پویایی‌های سیستم. فصلنامۀ علمی ـ پژوهشی مدیریت فناوری اطلاعات، 7(2)، 324-301. ‎
‎گمنام سفیدداربنی، م.، ناصرزاده، س.م.ر.، روحانی، س.، قاهردوست، ع. (1393). بررسی آثار متقابل عوامل بحرانی شکست پروژه‎‌های پیاده‎‌سازی ERP در صنایع ایران. فصلنامۀ علمی ـ پژوهشی مدیریت فناوری اطلاعات، 6 (4)، 674- 649.‎
Aghajani, H., Samadi, H., Khanzadeh, M., Samadi, H. (2014). Feasibility Study of Enterprise Resources Planning (ERP) Systems’ Implementation (Empirical Evidence: National Iranian Oil Petroleum Diffusion Cooperation (NIOPDC) – Sari Zone). Journal of Information Technology Management, 6(2), 161-186. (in Persian)
Amid, A., Moalagh, M. & Ravasan, A. Z. (2012). Identification and classification of ERP critical failure factors in Iranian industries. Information Systems, 37(3), 227-237.
Ara, A. & Al-Mudimigh, A. S. (2011). The Role and Impact of Project Management in ERP project implementation life cycle. Global Journal of Computer Science and Technology, 11(5).
Bansal, V. & Agarwal, A. (2015). Enterprise resource planning: identifying relationships among critical success factors. Business Process Management Journal, 21(6), 1337-1352.
Beheshti, H., K. Blaylock, B., A. Henderson, D. & G. Lollar, J. (2014). Selection and critical success factors in successful ERP implementation. Competitiveness Review, 24(4), 357-375.
Brans, J. P. & Vincke, P. (1985). Note—A Preference Ranking Organisation Method: (The PROMETHEE Method for Multiple Criteria Decision-Making). Management science, 31(6), 647-656.
Campos, A. C. S. M., Mareschal, B. & de Almeida, A. T. (2015). Fuzzy FlowSort: An integration of the FlowSort method and Fuzzy Set Theory for decision making on the basis of inaccurate quantitative data. Information sciences, 293, 115-124.
Dezdar, S. (2012). Strategic and tactical factors for successful ERP projects: insights from an Asian country. Management Research Review, 35(11), 1070-1087.
Dezdar, S. & Ainin, S. (2011). The influence of organizational factors on successful ERP implementation. Management Decision, 49(6), 911-926.
Dezdar, S. & Sulaiman, A. (2009). Successful enterprise resource planning implementation: taxonomy of critical factors. Industrial Management & Data Systems, 109(8), 1037-1052.
Edmonds, J. (2011). Managing successful change. Industrial and commercial training, 43(6), 349-353.
Garg, P. & Agarwal, D. (2014). Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation. Journal of Enterprise Information Management, 27(4), 402-423.
Garg, P. & Garg, A. (2013). An empirical study on critical failure factors for enterprise resource planning implementation in Indian retail sector. Business Process Management Journal, 19(3), 496-514.
Gomnam Sefiddarboni, M., Naserzadeh, S., Rouhani, S., ghaherdoost, A. (2015). Investigating mutual efects of critical failure factors of ERP implementation in Iranian industries with Grey-based DEMATEL method. Journal of Information Technology Management, 6(4), 649-674.(in Persian)
Haghighat Monfared, J., Khalaj, M., Mohammad Alian, A., Kabaran zadeh Ghadim, M. (2015). Effective Factors in the Implementation of the E.R.P using the Q.F.D approach. Journal of Information Technology Management, 7(4), 697-714. (in Persian)
Hameed, I. A. (2011). Using Gaussian membership functions for improving the reliability and robustness of students’ evaluation systems. Expert systems with Applications, 38(6), 7135-7142.
Herranz, E., Colomo-Palacios, R. & Amescua-Seco, A. (2013). Towards a new approach to supporting top managers in SPI organizational change management. Procedia Technology9, 129-138.
Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.
Kaufmann, A. & Gupta, M. M. (1988). Fuzzy mathematical models in engineering and management science. Elsevier Science Inc.
Kickert, W. J. (2014). Specificity of change management in public organizations: Conditions for successful organizational change in Dutch ministerial departments. The American Review of Public Administration, 44(6), 693-717.
Maditinos, D., Chatzoudes, D. & Tsairidis, C. (2011). Factors affecting ERP system implementation effectiveness. Journal of Enterprise information management, 25(1), 60-78.
Manning, T. (2012). Managing change in hard times. Industrial and Commercial Training44(5), 259-267.
Momoh, A., Roy, R. & Shehab, E. (2010). Challenges in enterprise resource planning implementation: state-of-the-art. Business Process Management Journal, 16(4), 537-565.
Nemery, P. & Lamboray, C. (2008). ℱlow mathcal {S} ort: a flow-based sorting method with limiting or central profiles. Top, 16(1), 90-113.
Nofal, M. I. & Yusof, Z. M. (2015, August). Critical success factors enhancing enterprise resource planning systems implementation in Jordanian SMEs. In International Conference on Electrical Engineering and Informatics (ICEEI), 2015.
Ramazanian, M., Esmaeilpour, R., Hadidi Masouleh, M. (2015). A Model in Support of the Implementation of Enterprise Resource Planning (ERP) Projects by System Dynamics Approach. Journal of Information Technology Management, 7(2), 301-324.(in Persian)
Saade, R. G. & Nijher, H. (2016). Critical success factors in enterprise resource planning implementation: A review of case studies. Journal of Enterprise Information Management, 29(1), 72-96.
Saini, S., Nigam, S. & Misra, S. C. (2013). Identifying success factors for implementation of ERP at Indian SMEs: A comparative study with Indian large organizations and the global trend. Journal of Modelling in Management, 8(1), 103-122.
Seethamraju, R. (2015). Adoption of software as a service (SaaS) enterprise resource planning (ERP) systems in small and medium sized enterprises (SMEs). Information systems frontiers, 17(3), 475-492.
Shah, S. I. H., Khan, A. Z., Bokhari, R. H. & Raza, M. A. (2011). Exploring the impediments of successful ERP implementation: A case study in a public organization. International Journal of Business and Social Science2(22).
Shirouyehzad, H., Badakhshian, M. & Dabestani, R. (2010, July). The relationship between TQM factors and successful ERP implementation. In 40th International Conference on Computers and Industrial Engineering.
Taylor, D. L. (2014). Perioperative leadership: managing change with insights, priorities, and tools. AORN journal100(1), 8-29.
Unger, B. N., Kock, A., Gemünden, H. G. & Jonas, D. (2012). Enforcing strategic fit of project portfolios by project termination: An empirical study on senior management involvement. International Journal of Project Management, 30(6), 675-685.
Xie, Y., James Allen, C. & Ali, M. (2014). An integrated decision support system for ERP implementation in small and medium sized enterprises. Journal of Enterprise Information Management27(4), 358-384.
Yager, R. R. (1981). A procedure for ordering fuzzy subsets of the unit interval. Information sciences, 24(2), 143-161.
Žabjek, D., Kovačič, A. & Indihar Štemberger, M. (2009). The influence of business process management and some other CSFs on successful ERP implementation. Business Process Management Journal, 15(4), 588-608.