A New Model to Evaluate the Performance of Information and Communication Technology Sectors with the Approach of Green Communications

Document Type: Research Paper



Abstract: Performance evaluation models of information and communication technology (ICT) sectors have been already considered with many perspectives of ICT management. Since ICT has two distinct aspects of usefulness and harmfulness for the environment, therefore, this research with regard to the new dimension named environment, is going to present a new performance evaluation model with the approach of environment. To achieve such a model, the integration of criteria of the I.R.Iran ICT National Quality Award (ICTINQA), Green IT Balanced Scorecard, Iranian green management model, standards of the International Telecommunication Union (ITU) and other models are used. Afterwards, the most comprehensive suggested criteria are presented with redefinition under the title of fundamental concepts of green communications framework.
For this purpose, by using the method of exploratory and confirmatory factor analysis, the final factors were determined and weighted using hierarchical analysis technique.


Main Subjects

Albadvi, A. & Keramati, A. (2005). A model for evaluation of information technology effects on organizational productivity: The role of complementary investments. Modares Technical and Engineering, 18(35): 35-45.
(in Persian)
Andresen, J. L. (1999). Evaluation of IT in the Danish construction industry. Sixth European Conference on Information Technology Evaluation, Uxbridge, 01/01/1999.
Chowdhury, G. (2012). How digital information services can reduce greenhouse gas emissions. Online Information Review, 36(4): 489-506.
Cram, A. (2007). The IT balanced scorecard revisited. Information Systems Control Journal, 5 (33): 1-5.
Fiorina, C. (2007). The IT Balanced Scorecard Revisited. Information Systems Control Journal, 3, from www.isaca.org. 
GB921, T. (2004). Enhanced Telecom Operations Map (eTOM)-The business process framework: Approved Version 4.0, TM Forum Guidebook, from www.tmforum.org.
Hajiakhoondi, E., Hashemzadeh Khorasgani, G., Rahmany Youshanlouei, H. & Mirkazemi Mood, M. (2014). Proposing a Model to Evaluate Communication Technologies in Mobile Communication Industry. Journal of Information Technology Management, 5(4): 47-66.
Haj-jabbari, S. (1995). An Analysis of Correlation Between IT Investment And The Company Performance Within The Life Insurance Industry in The United Kingdom. (M.s. Thesis), Bolton Institute.
Howard, D. (2011). IT Release Management: A Hands-on Guide, printed inThe USA, CRC Press.
Irani, M. & Haghighi, M. (2014). The Impact of Social Networks on the Internet Business Sustainability (With Emphasis on the Intermediary Role of Entrepreneurial Purpose of Online Branches of Mellat Bank’s Portal). Journal of Information Technology Management, 5(4): 23-46.
ISACA. (2010). DS12 Manage the Physical Environment. from https://www. isaca.org/popup/Pages/DS12-Manage-the-Physical-Environment.aspx.
ICTINQA. (2011a). National Quality Award Association. Tehran: Ministry OF I.C.T Retrieved from http://www.tic.ir/content/media/image/ 2012/01/11709_ orig. pdf. (in Persian)
ICTINQA. (2011b). National Quality Award structure. Tehran: Ministry OF I.C.T Retrieved from http://ictinqa.ir/pages/p19. (in Persian)
ITU-T, Telecommunication Standardization Sector of ITU (2011/02). Overview and general principles of methodologies for assessing the environmental impact of information and communication technologies.
ITU, Telecommunication Standardization Sector of ITU (2013). Green ICT Standards (A Path to environmental sustainability) pp. 24.
Kerr, D. S. & Murthy, U. S. (2013). The importance of the CobiT framework IT processes for effective internal control over financial reporting in organizations: An international survey. Information & Management, 50(7): 590-597.
Kirwin, B. (2006). IT performance reporting inadequacies impact IT value proposition. Gartner, Junho.
Lucas, H.C. (1999). Information technology and the productivity paradox: Assessing the value of investing in IT: Oxford University Press New York.
Ma, M. & Yang, Y. (2014). Green Communications and Networks. (Vol. 54): WIT Press.
Maccani, G. (2011). Green IT balanced scorecard. (Master of science), Milan Polytechnic, Milan.
Mohammadi, A. & Amiri, Y. (2014). A Survey on Identification & Explanation of Factors Affecting IT Innovation Adoption in Governmental Organizations Using SEM. Journal of Information Technology Management, 5(4): 195-218.
Momeni, M., Dashti, M., Bayramzadeh, S. & Soltan Mohammadi, N. (2013). Structural Equation Modeling. (Vol. 1). Tehran: Momeni, Mansour.
(in Persian)
Murugesan, S. (2008). Harnessing green IT: Principles and practices. IT professional, 10(1): 24-33.
Nourimoghadam, M. (2011). eTOM - The Business Process Framwork for the Information and Comunications Services Industry. Telecommunication's world magazine, 85 (4): 59-62. (in Persian)
Obaidat, M. S., Anpalagan, A. & Woungang, I. (2012). Handbook of Green Information and Communication Systems: Academic Press is an imprint of Elsevier., USA.
Raeis Safari, M., Ghazanfari, M. & Fathian, M. (2009). COBIT A Suitable Framework for Measuring IT Governance in Organizations. Journal of Information and Communication Technology, 1(1-2): 55-65.
Saraidarian, M. & Emami, M. H. (2011). Green Management Model. Tehran: Iranian Society for Green Management. (in Persian)
Schulz, G. (2010). The green and virtual data center. USA: Auerbach Publications.
Shabani, M., Nazemi, E., & Farahi, A. (2010). Introduction of Organizational Knowledge Assessment Model in Information Technology based on Organizational Maturity. Paper presented at the National Congress of Challenges of Management and Leadership in Iranian organizations, Islamic Azad University - Science and Research Branch Esfahan. July 15,
(in Persian)
Singh, A., Rishi, M. & Shukla, R. (2011). Green management and environmental sustainability: a case of ITC Green Center.
Stewart, R. A. (2008). A framework for the life cycle management of information technology projects: Project IT. International Journal of Project Management, 26(2): 203-212.
Stewart, R. A. & Mohamed, S. (2001). Utilizing the balanced scorecard for IT/IS performance evaluation in construction. Construction Innovation: Information, Process, Management, 1(3): 147-163.
Toloei Ashlaghi, A., Safakish, S. & Poorebrahimi, A. (2011). Multivariate Statistical Analysis (Vol. 1). Tehran: Islamic Azad University E-campus.
(in Persian)
Van Bon, J., De Jong, A., Kolthof, A., Pieper, M., Tjassing, R., Van der Veen, A. & Verheijen, T. (2011). Foundations of IT Service Management Based on ITIL, Volume 3. (M. R. Jamshidi, Trans.). Tehran: Arianaghalam. (in Persian)
Wati, Y. & Koo, C. (2011). An Introduction to the Green IT Balanced Scorecard as a Strategic IT Management System. Paper presented at the System Sciences (HICSS), 2011 44 Hawaii International Conference on.
Ziaei, M. S. & Nategh, T. (2014). Telework Architecture Framework of the Ministry of Labour and Public Affairs. Journal of Information Technology Management, 5(4): 119-138. (in Persian)