Bahn, D. L. & Fischer, P. P. (2003). Clicks and Mortar Business strategy and operations with auxiliary electronic commerce. In Formation Technology and management, 4(2): 319 – 334.
Barclay, D., Higgins, C. & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology studies, 2 (2): 285-309.
Barki, H. & Pinsonneault, A. (2005). Amodel of organizational integration implementation effort and performance. organization science, 16(2): 165- 179.
Barua, A., konana, P., Whinstone, A.B. & Yin, F. (2004). An empirical investigation of net – enabled business value. MIS Quarterly, 28 (4): 585 – 620.
Basu, A. & Blanning, R.W. (2003). synthesis and decomposition of processes in organizations. Information systems Research, 14 (4): 337 – 355.
Benner, M. J. & Tushman, M. L. (2003). Exploration, exploitation, and process management: The productivity dilemma revisited. Academy of Management Review, 28: 238-256.
Carmeli, A. (2008). Top management team behavioral integration and the performance of service organizations. Group & Organization Management, 33(6): 712-735.
Cronbach, L.J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16 (3): 297-334.
Denison, D. R. (1990). Corporate culture and organizational effectiveness. New York: Wiley.
Devinney, T.M., Richard. P.J., Yip, G.S. & Johnson, G. (2004). Measuring Organizational Performance in Management Research: A Synthesis of Measurement Challenges and Approaches. Australian Graduate School of Management, Presented in AOM Conference.
Diamantopoulos, A., Sarstedt, M., Fuchs, C., Wilczynski, P. & Kaiser, S. (2012). Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective. Journal of the Academy of Marketing Science, 40(3): 434-449.
Duncan, R. B. (1976). The ambidextrous organization: Designing dual structures for innovation. In R. H. Kilmann, L.R. Pondy and D. Slevin (eds.), The management of organization design: Strategies and implementation. New York: North Holland: 167-188.
Fornell, C. & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1): 39-50.
Gibson, C.B. & Birkinshaw, J. (2004). The antecedents, consequences, and mediating role of organizational ambidexterity. Academy of Management Journal, 47(2) 209-226.
Han, J. K., Kim, N. and Kim, H. B. (2001). Entry barriers: a dull-, one-, or two-edged sword for incumbents? Unraveling the paradox from a contingency perspective. Journal of Marketing, 65, 1–14.
He, Z. & Wong, P. (2004). Exploration vs. exploitation: an empirical test of the ambidexterity hypothesis, Organization Science 15(4): 481–494.
Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3): 635-672.
Jansen, J. J., Tempelaar, M. P., Van den Bosch, F.A. & Volberda, H. W. (2009). Structural differentiation and ambidexterity: The mediating role of integration mechanisms. Organization Science, 20(4): 797-811.
Jansen, J.J.P., Bosch, F. & Volberda, W. (2006). Exploratory innovation exploitative innovation, and performance: effects of organizational antecedents and environmental moderators. managements science, 52 (11): 1661 – 1674.
Junni, P., Sarala, R.M., Taras, V. & Tarba, S.Y. (2013). Organizational ambidexterity and performance: A meta-analysis, The Academy of Management Perspectives, 27(4): 299-312.
Kalakota, R. & Robinson, M. (2004). multi – channel blueprint: creating new customer experiences, In: services Blueprint: Roadmap for Execution, Addison – Wesley, Boston, M.A.
Leonidou, L.C., Leonidou, C.N., Fotiadis, T.A. & Zeriti, A. (2013). Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance. Tourism Management, 35: 94-110.
Levinthal, D.A. (2005). Comments on the resource allocation process. In: Bower, J.L., Gilbert, C.G. (Eds), From Resource Allocation to strategy, oxford university press, New York, NY.
Luftman, J., Kempaiah, R. & Nash, E. (2006). Key issues for it executives 2005, MIS Quarterly Executive, 32 (5): 81 – 99.
March, J. (1991). Exploration and exploitation in organizational learning. Organization Science, 2(1): 71-87.
Melville, N., Kraemer, K. & Gurbaxani, V. (2004). Review: Information technology and organizational performance: an integrative model of IT business value. MIS Quarterly, 28 (2): 283 – 322.
Menor, L.J. & Roth, A.V. (2007). New service development competence in retail banking: construct development and measurement validation. Journal of operations management, 25 (4): 825- 846.
Mollenkopf, D.A., Rabinovich, E., Laseter, T.M. & Boyer, K.K. (2007). Managing Internet produet returns: a focus on effective service operations, Decision sciences, 38(2): 215- 250.
Nunnally, J. (1978). Psychometric theory. 2nd Edn, New York: McGraw-Hill.
Oh, L.B., Teo, H.H. & Sambamurthy, V. (2012). The effects of retail channel integration through the use of information technologies on firm performance. Journal of operations management, 30 (2): 326 – 381.
Prieto, E., Revilla, E. & Rodriguez, B. (2007). Information technology and the ambidexterity hypothesis: an analysis in product development. Social Science Research Network. (SSRN) Working Paper.
Prieto, I. M. & Pilar Pérez Santana, M. (2012). Building ambidexterity: The role of human resource practices in the performance of firms from Spain. Human Resource Management, 51(2): 189-211.
Ray, G., Muhanna, W.A. & Barney, J.B. (2005). Information technology and the performance of the customer service process: a resource based analysis, MIS Quarterly, 29(4): 625 – 651.
Saeed, K.A., Grovey, V. & Hawang, Y. (2003). Creating synergy with a clicks and mortar approach. Communication of the Acm, 46(12): 206 – 212.
Tenenhaus, M., Amato, S. & Esposite Vinzi, V. (2004). A global goodness-of-fit index for PLS structural equation modeling. In Proceedings of the XLII SIS scientific meeting, 739-742.
Tushman, M. L., O’Reilly, Ch. A. (1996). The ambidextrous organization: managing evolutionary and revolutionary change. California Management Review, 38(4): 1-23.
Vinzi, V.E., Trinchera, L. & Amato, S. (2010). PLS path modeling: from foundations to recent developments and open issues for model assessment and improvement. Handbook of Partial Least Squares, 47-82.
Wetzels, M., Odekkerken-Schroder, G. & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration, MIS Quarterly, 33(1): 177.