The role of internet of things (IOT) in knowledge management systems (Case study: Performance management of Yazd municipality staff)

Document Type: Research Paper


Ph.D. Csndidate in Information Technology Management, Iranian Research Institute for Information Science and Technology (IRANDOC),Tehran, Iran


With the development of Internet of things (IOT) technologies in recent years, the development of knowledge management systems based on them, as well as the role of these systems in different organizational areas such as staff performance management should be considered. The objective of this study is to design an application based on the IOT, and analysis of its role in staff performance improvement. The methodology of this study is action research based on the design of information systems with RAD approach and prototyping design method, and focus on one of the performance indicators of the Yazd municipality staff, namely daily working time. The proposed knowledge management based structure to control the entry and exit of staff in the case of study, and implementation of its prototype indicated that IOT can play roles in improving staff performance in six specific areas in two parts of data collection and management of entry and exit. In general, IOT could be used as a reliable basis to generate required data for knowledge management in knowledge based processes, especially knowledge discovery in physical and digital environments.


Main Subjects

Akhondzadeh-Noughabi, E., Albadvi, A. & Aghdasi, M. (2014). Mining customer dynamics in designing customer segmentation using data mining techniques. Quarterly Journal of Information Technology Management, 6(1): 1-30. (in Persian)

Atzori, L., Iera, A. & Morabito, G. (2010). The internet of things: A survey. Computer networks, 54(15): 2787-2805.

Barnaghi, P., Wang, W., Henson, C. & Taylor, K. (2012). Semantics for the Internet of Things: early progress and back to the future. International Journal on Semantic Web and Information Systems, 8(1): 1-21.

Becerra-Fernandez, I. & Sabherwal, R. (2010). Knowledge management: Systems and processes. ME Sharpe: NewYork, NY.

Cooper, J. & James, A. (2009). Challenges for database management in the internet of things. IETE Technical Review, 26(5): 320.

Dennis, A., Wixom, B. H. & Roth, R. M. (2012). Systems analysis and design. 5rd Edition. John Wiley & Sons: NewYork, NY.

El Ghazali, Y., Lefebvre, É. & Lefebvre, L. A. (2012). The Potential of RFID as an Enabler of Knowledge Management and Collaboration for the Procurement Cycle in the Construction Industry. Journal of technology management & innovation, 7(4): 81-102.

IBM (2014). Bringing Big Data to the Enterprise, Retrieved from (Accessed on 02.11.2014).

ITU Strategy and Policy Unit (SPU). (2005). ITU Internet Reports 2005: The internet of things. Geneva: International Telecommunication Union (ITU), Retrieved from (Accessed on 02.11.2014).

Kranenburg, R. V., Anzelmo, E., Bassi, A., Caprio, D., Dodson, S. & Ratto, M. (2011). The Internet of Things. In 1st Berlin Symposium on Internet and Society: Exploring the Digital Future, Berlin: October 25-27.

Malhotra, Y. (2005). Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance. Journal of knowledge management, 9(1): 7-28.

Mehrjerdi, Y. Z. (2008). RFID-enabled systems: a brief review. Assembly Automation, 28(3): 235-245.

Miorandi, D., Sicari, S., De Pellegrini, F. & Chlamtac, I. (2012). Internet of things: Vision, applications and research challenges. Ad Hoc Networks, 10(7): 1497-1516.

Monavarian, A., Shaabani, E. & Ahmadi, H. (2014). Acquiring core competencies in IKCO through elements of knowledge management: Investigating the mediation role of knowledge management processes. Quarterly Journal of Information Technology Management, 6(4): 701-720. (in Persian)

Müller, G., Richter, K., Plate, C. & Mandelartz, J. (2008). Optimizing maintenance processes with RFID and related knowledge management. In 4th World Congress on Maintenance. Haikou, Hainan, China: Nov (pp. 24-26).

Rahnavard, F. & Mohammadi, A. (2010). ‍Identifying Critical Success Factors of Knowledge Management System in Academic Centers & Faculties of Tehran. Quarterly Journal of Information Technology Management, 1(3): 37-52. (in Persian)

Rowley, J. E. (2007). The wisdom hierarchy: representations of the DIKW hierarchy. Journal of Information Science, 33(2): 163–180.

Vaishnavi, V. K. & Kuechler Jr, W. (2007). Design science research methods and patterns: innovating information and communication technoloy, Auerbach Publications, Taylor & Francis Group: NewYork, NY.

Von Der Gracht, H. A. (2012). Consensus measurement in Delphi studies: review and implications for future quality assurance. Technological Forecasting and Social Change, 79(8): 1525-1536.

Zhang, L., Atkins, A. & Yu, H. (2012). Knowledge Management Application of Internet of Things in Construction Waste Logistics with RFID Technology. International Journal of Computing Science and Communication Technologies, 5(1): 760-767.

Zorzi, M., Gluhak, A., Lange, S., & Bassi, A. (2010). From today's intranet of things to a future internet of things: a wireless-and mobility-related view. Wireless Communications, IEEE, 17(6): 44-51.