Challenge of successful KMSs implementation: exploration of effective factors on KM acceptance via mixed method

Document Type: Research Paper

Authors

1 Assistance Prof., Faculty of Management, Hazrat-e-Masoumeh University, Qom, Iran

2 PhD., Faculty of Management, University of Tehran, Iran

Abstract

Regarding strategic importance of KM, achieving to KM objectives is difficult in practice and has faced with challenges. One of the major challenges is reluctance of users in KMS acceptance and use. In this paper in order to exploitation of comprehensive model, effective factors of knowledge initiatives are extracted via mixed method in which systematic literature review along with open codding of grounded theory are applied to enrich extracted factors and identifying native factors. Finally, in order to validating developed model, number of KM experts and specialists are asked to assess the factors and collected data were analyzed with structural equation modelling (SEM). Finally, individual, organizational, competitive and technological/ informational factors are confimed as external variables on TAM.

Keywords

Main Subjects


Alavi, M. & Leidner, D.E. (2001). Review: Knowledge management and
knowledge management systems: conceptual foundations and research
issues. MIS Quarterly, 25(1): 107-136.
Ale, M., Toledo, C., Chiotti, O., Galli, M. (2014). A conceptual model and
technological support for organizational knowledge management. Science
of Computer Programming, 95(1): 73-92.
Boynton, A.C., Zmud, R.W. & Jacobs, G.C. (1994). The Influence of IT
Management Practice on IT Use in Large Organizations. MIS Quarterly,
18(3): 299-318.
Bueno, S. & Salmeron, J.L. (2008). TAM-based success modeling in ERP.
Interacting with Computers, 20(6): 515-523.
Chau, P.Y.K. & Tam, K.Y. (1997). Factors affecting the adoption of open
systems: an exploratory study. MIS Quarterly, 21(1): 1-24.
Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user
acceptance of information technology. MIS Quarterly, 13(3): 319-340.
Doong, H.S. & Lai, H. (2008). Exploring usage continuance of e-negotiation
systems: expectation and disconfirmation approach. Group Decision and
Negotiation, 17(2): 111-126.
Dorasamy, M., Raman, M. & Kaliannan, M. (2013). Knowledge management
systems in support of disasters management: A two decade review.
Technological Forecasting and Social Change, 80(9): 1834-1853.
Eriksson, K., Kerem, K. & Nilsson, D. (2005). Customer acceptance of internet
banking in Estonia. International Journal of Bank Marketing, 23(2): 200-
216.
Jahangir, N. & Begum, N. (2008). The role of perceived usefulness, perceived
ease of use, security and privacy, and customer attitude to engender
customer adaptation in the context of electronic banking. African Journal
of Business Management, 2(2): 32-40.
Jamporazmey, M. & Mehrafrouz, M. (2012). Designing an evaluation
framework for knowledge management systems by using balanced
scorecard. International Journal of Business Information Systems, 11(1):
110-125.
Jamporazmey, M., Mohammadi, S. & Nejati, M. (2013). TAM-based acceptance
modeling in knowledge management. In M. Nejati (Ed.), Frontiers of
Business, Management and Economics: An Interdisciplinary Collection
of Managerial Research Findings and Breakthroughs (pp. 316-325). Boca
Raton, USA: Universal-Publishers.
Kaldi, A., Aghaie, A. & Khoshalhan, F. (2008). KMS adoption in organizations.
In: Industrial Engineering and Engineering Management, 2008. IEEM
2008. IEEE International Conference on, 8-11 Dec, Singapore, PP. 37-
41.
King, W. R., & He, J. (2006). A meta-analysis of the technology acceptance
model. Information & Management, 43(6): 740-755.
King, W.R. & Marks Jr, P.V. (2008). Motivating knowledge sharing through a
knowledge management system. Omega, 36(1): 131-146.
Kock, N. (2015). Warp PLS 5.0 User Manual, January 2015, Copyright @ by
Ned Kock, avaible at:
http://cits.tamiu.edu/WarpPLS/UserManual_v_5_0.pdf.
Kuo, R. & Lee, G. (2009). KMS adoption: the effects of information quality.
Journal of Management, 47 (10): 1633-1651.
Lin, C., Wu, J.C. & Yen, D. C. (2012). Exploring barriers to knowledge flow at
different knowledge management maturity stages. Information &
Management, 49(1): 10-23.
Migdadi, M. (2009). Knowledge management enablers and outcomes in small
and medium sized enterprises. Industrial management and data system,
109(6): 840-858.
Money, W. & Turner, A. (2004). Application of the technology acceptance
model to a knowledge management system. Paper presented at the
System Sciences, Proceedings of the 37th Annual Hawaii International
Conference on. 5-8 Jan.
Moqbel, M., Nevo, S. & Kock, N. (2013). Organizational members’ use of
social networking sites and job performance. Information Technology &
People, 26 (3): 240 – 264.
Ngai, E.W.T. & Chan, E.W.C. (2005). Evaluation of knowledge management
tools using AHP. Expert Systems with Applications, 29(4): 889-899.
Ogiela, L. (2015). Advanced techniques for knowledge management and access
tostrategic information. International Journal of Information
Management, 35(2): 154–159
Ong, Ch., Lai, J., Wang, Y. & Wang, Sh. (2005). An understanding of power
issues influencing employees’ acceptance of KMS: an empirical study of
Taiwan semiconductor manufacturing companies. Proceedings of the 38th
Hawaii International Conference on System Sciences.
Strauss, A. & Corbin, J. (2007). Basics of Qualitative Research: Techniques and
Procedures for Developing Grounded Theory, 3rd edition, London,
SAGE Publications.
Subramanian, A. M. & Soh, P.H. (2009). Contributing Knowledge to
Knowledge Repositories: Dual Role of Inducement and Opportunity
Factors. Information Resource Management Journal, 22(1): 45-62.
Teo, T., Lee, C. B., Chai, C. S. & Wong, S. L. (2009). Assessing the intention to
use technology among pre-service teachers in Singapore and Malaysia: Amultigroup invariance analysis of the Technology Acceptance Model
(TAM). Computers & Education, 53(3): 1000-1009.
Tseng, S.M. (2008). Knowledge management system performance measure
index. Expert Systems with Applications, 34(1): 734-745.
Venkatesh, V., Morris, M.G., Davis, G.B. & Davis, F.D. (2003). User
acceptance of information technology: Toward a unified view. MIS
Quarterly, 27(3): 425-478.
Xu, J., Quaddus, M. (2012). Examining a model of knowledge management
systems adoption and diffusion: A Partial Least Square approach,
Knowledge-Based Systems, 27: 18–28.
Yu, S.H., Kim, Y.G. & Kim, M.Y. (2007). Do we know what really drives KM
performance? International Journal of Knowledge Management, 11 (6):
39-53.
Zhao, J., de Pablos, P. O. & Qi, Z. (2012). Enterprise knowledge management
model based on China’s practice and case study. Computers in Human
Behavior, 28(2): 324-330.