Investigating mutual efects of critical failure factors of ERP implementation in Iranian industries with Grey-based DEMATEL method

Document Type : Research Paper


1 MSc. Student in Industrial Management, University of Mehr Alborz, Tehran, Iran

2 Assistant Prof., University of Tehran, Tehran, Iran

3 Assistant Prof., Islamic Azad University, Firouzkouh Beranch, Iran

4 MSc. In Management, Alborz Campus,University of Tehran , Iran


The advancement of technology and its application in various industries make the organization looking for use of key technologies such as ERP. The number of failures occur in ERP implementation in various industries including Iranian industries. The attention of many researchers has focused on identifinig critical success factors or critical failure factors. Hence, these factors should be prioritized properly. On the other, these factors have mutual effects usually focus and prioritize the critical success factors. The critical failure factors is a farce regardless of the mutual effects. This paper has been tried using the Delphi method to identify and classify critical failure factors of ERP Implementation in Iranian Industries. Then 37 factors were classified in 8 groups. Mutual effects of these factors are measured utilizes Gray DEMATEL method and prioritize has been conducted each factor and sub-factors.


Main Subjects

Ahmad, M. M., Pinedo Cuenca, R. (2012). Critical success factors for ERP implementation in SMEs. Robotics and Computer Integrated Manufacturing, 29 (3): 104-111.
Aladwani, A. M. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7(3): PP. 266-275.
Al-Turki, U.M. (2011). An exploratory study of ERP implementation in Saudi Arabia. Production Planning & Control, 22(4): 403–414.
Amid, A., Moalagh, M., Zare Ravasan, A. (2011). Identification and classificationof ERP critical failure factors in Iranian industries. Information Systems. 37 (3): 227-237. (in Persian)
Aria- nezhad, M., Malak, A.M., Dabbaghi, A., Alizadeh, A. (2009). A method for performance control of strategic plans. 4th international conference of strategic management, jan, 16-17, Tehran. (in Persian)
Arnoldina, P. (2010). Factors of successful implementation of ERP systems. Economics and Management, 15, ISSN 1822-6515.
Asgharpoor, M.J. (2010). Group decision making and game theory with operations research approach.Tehran university publication, Tehran. (in Persian)
Büyüközkan, G., Çifçi, G. (2012). A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers. Expert Systems with Applications, 39 (3): 3000–3011.
Chang, B., Chang, C.W., Wu, C.H. (2011). Fuzzy DEMATEL method for developing supplier selection criteria. Expert Systems with Applications, 38 (3): 1850–1858.
Dong, G., Yamaguchi, D. and Nagai, M. (2006). A grey-based decision making approach to the supplier selection problem. Mathematical and Computer Modeling, 46 (3-4): 573-581.
Esteves, J., Casanovas, J., Pastor, J. (2013). Modeling with Partial Least Squares Critical Success Factors Interrelationships in ERP Implementations. Ninth Americans conference on Information systems, Dec, 31, America.
Gabus, A., Fontela, E. (1973). Perceptions of the World Problem atique: Communication Procedure, Communicating with those Bearing Collective Responsibility. DEMATEL Report No.1. Battelle Geneva Research Centre, Geneva, Switzerland.
Liao, X., Li. Y., Lu, B. (2007). A model for selecting an ERP system based on linguistic information processing. Information Systems, 32 (7): 1005-1017.
Liu, S. and Lin, Y. (2006). Grey Information Theory and practical Applications. London: Springer.
Ludwig, L. and Starr, S. (2005). Library as place: results of a Delphi study. Journal of the Medical Library Association, 93(3): 315-327.
Mabert, V., Soni, A. and Venkataramanan, M. (2003). Enterprise resource planning: managing the implementation process, European Journal of Operational Research, 146 (2): 302-314.
Mohammadi, A., Molaei, N. (2010). Application of gray multi attribute decision making in performance evaluation of companies. Industrial Management, 2(4): 127-144. (in Persian)
Ngai, E.W.T, Law, C.C.H., and Wat, F.K.T. (2008). Examining the critical success factors in the adoption of enterprise resource planning. Computers in Industry, 59 (6): 548-564.
Oliver, C. (2006). Enterprise Resource Planning, Business School, University of Hull, Hull HU6 7RX, UK.
Plant, R. and Willcocks, L. (2007). Critical success factors in international ERP implementations: A case research approach. Journal of Computer Information Systems, 47 (3): 18-26.
Shore, B. (2005). Failure rates in global ITS projects and the leadership challenge, Journal of Global Information Technology Management, 8(3):1-6.
Somers, T.M., Nelson, K. (2001). The impact of critical success factors across the stages ofenterprise resource planning implementation. Proceedings of the 34th Hawaii international conference on system sciences, Wailea Maui, Hawaii. 1–10.
Tarn, J.M., Yen, D.C., Beaumon, M. (2002). Exploring the rationales for ERP and SCM integration, Industrial Management & Data Systems, 102 (1): 26-34.
Tseng, M.L. ( 2009). A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach, Expert Systems with Applications, 36 (4): 7738–7748.
Umble, E.J., Haft, R.R. and Umble, M.M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146 (2): 241–257.
Wang, E.T.G., Shih S.P., Jiang J.J., Klein G.  (2008). The consistency among facilitating factors and ERP implementation success: A holistic view of fit. The Journal of Systems and Software, 81(9): 1609-1621.
Welti, N. (1999). Successful Sap R/3 Implementation: Practical Management of ERP Projects. Addison-Wesley Longman Publishing Co., Inc. Boston, MA, USA.
Fu, X., Zhu, Q., Sarkis, J. (2011). Evaluating green supplier development programs at a telecommunications systemsprovider. International Journal of Production Economics, 140 (1): 357-367.
Xue, Y., Liang, H., Boulton, W. R. and Snyder, C.A. (2005). ERP implementation failures in China: Case studies with implications for ERP vendors, International Journal of Production Economics, 97 (3): 279-295.