Investigating the Effect of New Communication and Information Technologies on Organizational Structure and Firm Performance in Service Industry: a Survey of Consultant Engineering Firms

Document Type: Research Paper


1 Prof., Dep. of Management, Islamic Azad University, Oloom Tahghighat, Tehran, Iran

2 Associate Prof., Dep of Psychology and Educational Sciences, Allameh Tabatabei University, Tehran, Iran

3 Master, MBA, Dep. of Management, University of Tehran, Kish Campus, Iran


This study aims to investigate the current and desired situation of information and communication technologies (ICT), organizational structure and firm performance in Consultant Engineering Firms. To do so, a descriptive-exploratory study was performed among 252 managers and experts of consultant engineering firms in Tehran. A cluster sampling approach was used bya self-administrated questionnaire. Reliability was confirmed by Cronbach’s coefficient. Using one sample t-test, paired sample t-test and regression analysis, results indicated that 1) current and desired situation of ICT, organizational structure and firm performance are acceptable, 2) there is significant difference between current and desired situation of ICT, organizational structure and firm performance, 3) ICT has a positive and significant effect on organizational structure and firm performance

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