Presenting a Model for Examining the Impact of IT on Organizational Productivity based on Process- Oriented Approach

Document Type: Research Paper


1 Prof., University of Tehran, Tehran, Iran

2 Ph.D. Management, University of Tehran, Tehran, Iran


Promoting productivity is one of the goals of using
information technology in organizations. The purpose of this research is
examining the impact of IT on organizational productivity and
recognizing its mechanisms based on process-oriented approach. For this
end, by reviewing the literature of the subject a number of impacts of IT
on organizational processes were identified. Then, through interviews
with IT experts, seven main factors were selected and presented in a
conceptual model. This model was tested through a questionnaire in 148
industrial companies. Data analysis shows that impact of IT on
productivity can be included in the eight major categories: Increasing of
the Automation, Tracking, Communication, Improvement, Flexibility,
Analytic, Coordination and Monitoring in organizational processes.
Finally, to improve the impact of information technology on
organizational productivity, some suggestions are presented.


Main Subjects