Telework Architecture Framework of the Ministry of Labour and Public Affairs

Document Type: Research Paper


1 Associate Prof. Public Administration, University of Tehran, Iran

2 Ph.D. Student, Human Resource Management, University of Tehran, Iran


Current advancements in the field of communication and
information technologies have resulted in more robust utilization of such
technologies for various purposes, including teleworking. For a more
effective utilization of teleworking, development and conceptualization of
it structural framework is considered to be of utmost importance. For that
very reason, this article has been written with the intention of codifying
the structural framework of the teleworking at the Ministry of
Cooperatives, Labor, and Social Welfare. The research adopts a
qualitative approach and is both fundamental and applied in nature. The
statistical population if this research is the civil servants working at the
Social Affairs segment of the Ministry, the interviews were conducted
until they reached the saturation stage, and for augmenting the validity
and the reliability of the research, a variety of methods including
triangulation, group membership assessment, paired assessments, and
assessment of inter-coder reliability were used. Based on the data analysis
conducted, which was done through coding, it became clear that the
structural framework is composed of 6 pillars and 3 levels. The study
showed that teleworking could be examined at three different levels. The
highest level at which teleworking could be examined is the strategy of
the organization, followed by the intermediary level, and then by the
operational level. The pillars are composed of the incentives, legal
documents, the processes, information technology, information security,
and the organizational structures.


Main Subjects