Investigating Customers' Attitude and Perception toward Mobile Marketing in the ICT Era



Information and Communication Technologies (ICT) have offered innovative and cost effective advertising tools for managers. One of such technologies is mobile phone which has enabled a novel marketing channel for companies to directly reach their customers. Yet, mobile marketing is still in its infancy and needs deeper investigations. This paper has studied 588 customers’ perception for receiving commercials through their mobile phones and factors that would affect such perception. Research methods in the present article based on purpose are applied and descriptive- survey. A questionnaire has been designed and respondents have been selected through categorical randomization method. Hypotheses testing were done through t-test and Pierson test. Results showed that, unlike many other countries, Iranian customers had positive attitude toward mobile marketing.