Keywords = Service quality
Effectiveness of AI-Driven Knowledge Management System in Improving the Performance of Banking Sector in Jordan

Volume 16, Issue 1, 2024, Pages 182-200

10.22059/jitm.2024.96671

Hamdan Hasan Al-Onizat; Ayman AbdulHadi Alarabiat; Tomader Jamil Bani-Ata; Hamzeh Ahmad Alawamleh; Mohammad Atwah Al-ma'aitah


Factors Influencing Electronic Brand Love and E-Loyalty

Volume 15, Issue 2, 2023, Pages 138-163

10.22059/jitm.2022.326875.2853

Reza Salehzadeh; Arash AdelPanah; seyed Mehdi Mirmehdi


Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services

Volume 15, Special Issue, 2023, Pages 142-152

10.22059/jitm.2022.89417

Suraya Zainol; Mohd Farid Shamsudin; Sallaudin Hassan; Nor Azila Mohd Noor


Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Volume 13, Issue 3, 2021, Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Anis Abd Razak; Aeshah Mohd Ali; Sanusi Abdul Manaf