Journal of Information Technology Management - Articles List

Keywords = Chatbots

Managing Customer Trust and Satisfaction on Chatbots in the Retail Industry

Volume 16, Issue 1, 2024, Pages 217-236

10.22059/jitm.2024.96692

Mohd Farid Shamsudin; Affendy Abu Hassim; GholamReza Zandi; Siti Aisyah Esa

Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services

Volume 15, Special Issue, 2023, Pages 142-152

10.22059/jitm.2022.89417

Suraya Zainol; Mohd Farid Shamsudin; Sallaudin Hassan; Nor Azila Mohd Noor

Journal of Information Technology Management

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Volume 16 (2024)

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