Keywords = customer satisfaction
Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services

Volume 15, Special Issue, 2023, Pages 142-152

10.22059/jitm.2022.89417

Suraya Zainol; Mohd Farid Shamsudin; Sallaudin Hassan; Nor Azila Mohd Noor


Customer’s Satisfaction via Online Shopping Environment: The Case of China

Volume 13, Issue 3, 2021, Pages 16-32

10.22059/jitm.2021.83110

GholamReza Zandi; Rezvan Torabi; Mohammad Amin Mohammad; Xu Yi Dan


Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Volume 13, Issue 3, 2021, Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Anis Abd Razak; Aeshah Mohd Ali; Sanusi Abdul Manaf


Online Buying Behavior among University Students: A Cross Cultural Empirical Analysis

Volume 12, Issue 2, 2020, Pages 26-39

10.22059/jitm.2020.75789

Maqsood Hussain Junaidi; Mohammad Saleh Miralam


Modeling the Role of Elements on Positive Word-of-Mouth in the e-Banking

Volume 4, Issue 13, January 2013, Pages 157-170

10.22059/jitm.2012.29073

Mohammad Mousakhani; Samaneh Torkzadeh