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Author = Ishak, Mohd Fikri
Number of Articles: 3
Effect of Service Recovery towards Customer Satisfaction in Banking Industry

Volume 13, Issue 3, 2021, Pages 55-69

10.22059/jitm.2021.83113

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Che Rosmawati Che Mat; Aeshah Mohd Ali; Zulkifli Saidun

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  • PDF 686.54 K

Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Volume 13, Issue 3, 2021, Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Anis Abd Razak; Aeshah Mohd Ali; Sanusi Abdul Manaf

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  • PDF 971.81 K

The Use of Social Media Application as a Factor Influencing the Students' Decisions-Making to Enrol at Private Higher Education Institutions using Smart PLS

Volume 13, Issue 3, 2021, Pages 187-195

10.22059/jitm.2021.83237

Aeshah Mohd Ali; Mohd Farid Shamsudin; Aina Mohd Ali; Mohd Fikri Ishak; Siti Aisyah Esa

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  • PDF 701.3 K

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