Author = Mohamad Yazid, Mohd Farid
Number of Articles: 2
1. Effect of Service Recovery towards Customer Satisfaction in Banking Industry

Volume 13, Issue 3, 2021, Pages 55-69

10.22059/jitm.2021.83113

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Che Rosmawati Che Mat; Aeshah Mohd Ali; Zulkifli Saidun


2. Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Volume 13, Issue 3, 2021, Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid; Mohd Fikri Ishak; Anis Abd Razak; Aeshah Mohd Ali; Sanusi Abdul Manaf