Journal of Information Technology Management

Journal of Information Technology Management

Volume & Issue: Volume 13, Issue 3, 2021, Pages 1-195 
Number of Articles: 14

A Study to Determinants of Risk Management and Prevention in Credit Card Business in Commercial Banks

Pages 1-15

10.22059/jitm.2021.83109

GholamReza Zandi, Rezvan Torabi, Liu Han Min, Ananda Devan Sivalingam, Tan Teck Khong

Customer’s Satisfaction via Online Shopping Environment: The Case of China

Pages 16-32

10.22059/jitm.2021.83110

GholamReza Zandi, Rezvan Torabi, Mohammad Amin Mohammad, Xu Yi Dan

Effect of Service Recovery towards Customer Satisfaction in Banking Industry

Pages 55-69

10.22059/jitm.2021.83113

Mohd Farid Mohamad Yazid, Mohd Fikri Ishak, Che Rosmawati Che Mat, Aeshah Mohd Ali, Zulkifli Saidun

Factors Influencing the Use of E-Wallet among Millennium Tourist

Pages 70-81

10.22059/jitm.2021.83114

Sharina Osman, Norhayati Jabaruddin, Aisya Suria Zon, Amir Aizzat Jifridin, Anis Khalidah Zolkepli

Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

Pages 82-98

10.22059/jitm.2021.83115

Mohd Farid Mohamad Yazid, Mohd Fikri Ishak, Anis Abd Razak, Aeshah Mohd Ali, Sanusi Abdul Manaf

Factors Affecting Mobile Banking Adoption

Pages 116-125

10.22059/jitm.2021.83117

Chew Chu Chee, Rosli Mahmood, Azizan Mohamed-Isa

The Impact of COVID-19 Crisis upon the Effectiveness of E-learning in Higher Education Institution

Pages 160-177

10.22059/jitm.2021.83235

Sharina Osman, Muna Norkhairunnisak Ustadi, Hanna Kamila Zahrol Kamar, Nur Hasliza Johari, Nur ‘Amirah Ismail