Volume & Issue: Volume 4, Issue 11, 2012, Pages 1-200 (مدیریت فناوری اطلاعات) 
4. The Effect of Electronic Services Quality on Trust-Building in Online Customers of Tehran’s Brokerage Firms

Pages 47-68

Ali Asghar Sajedi Far; Mohammad Rahim Esfidani; Mohammad Hosein Vahdatzad; Meysam Mahmoudi Azar


8. Effective Factors in Adoption of Electronic Banking by Customers (Saman Bank)

Pages 155-174

Mozhdeh Hashemian; Mohammad Taghi Isaai; Fattah Mikaeili; Mohsen Tabatabaie


9. Change Management in Business Processes

Pages 175-195

Maryam Yarmohammadi; Ali Moeini; Kambiz Badie