اکبری، م.؛ نوعپسند اصیل، م.؛ امیری، ن. (1394). تأثیر باورهای مصرفکنندگان بر رفتار خرید آنها در محیط آنلاین. فصلنامۀ تحقیقات بازاریابی نوین، 5 (3)، 34- 21.
آقازاده، ه.؛ احمدی، ا.؛ دبیران، م. (1395). بررسی تأثیر کارکردهای سامانۀ مدیریت ارتباط الکترونیک با مشتریان بر رضایت و وفاداری الکترونیک (مطالعۀ موردی: فروشگاه اینترنتی دیجیکالا). فصلنامۀ مدیریت فناوری اطلاعات، 8(4)، 662- 645.
خدابندهلو، س.؛ زیوری رحمان، م. (1396). ارائۀ رویکرد جدیدی برای بخشبندی مشتریان بر اساس تغییر رفتار خرید آنها در طول زمان در حوزۀ کسبوکار الکترونیک. مدیریت فناوری اطلاعات، 9(2)، 300- 277.
عسگری، ن.؛ حیدری، ح. (1394). ارائۀ الگویی از عوامل مؤثر بر اعتماد و رضایت مشتری در بخش تجارت الکترونیک (مورد مطالعه: سایتهای تخفیف گروهی در ایران. فصلنامۀ مدیریت فناوری اطلاعات، 7(3)، 674- 655.
کریمی علویجه، م.؛ عسکری، ش.؛ پرسته، س. (1395). فروشگاه اینترنتی هوشمند: سیستم پیشنهاددهندۀ مبتنی بر تحلیل رفتار کاربران. فصلنامۀ مدیریت فناوری اطلاعات، 7(2)، 406-385.
نظری، م.؛ بغدادی، م. (1392). شناسایی و بررسی عوامل تأثیرگذار بر خریدهای آنی آنلاین در فروشگاههای تخفیف گروهی در ایران. فصلنامۀ مدیریت فناوری اطلاعات، 5(3)، 239- 223.
Aghazade, H., Ahmadi, E., & Dabiran, M. (2016). The Investigating of Effect of Electronic Customer Relationship Management System on Electronic Satisfaction and Loyalty (Case Study: Digikala store). Journal of Information Technology Management, 8(4), 645-662. (in Persian)
Akbari, M., Nopasand Asil, M. & Amiri, N. (2015). The Effect of Consumer Beliefs on Their Purchasing Behavior in the Online Environment. Journal of New marketing research, 5(3), 21-34. (in Persian)
Asgari, N. & Heidari, H. (2015).Providing a Pattern of Factors Affecting Customer Satisfaction and Reliability in the E-Commerce Division (Case Study: Group Discount Sites in Iran). Journal of Information Technology Management, 7(3), 655-674. (in Persian)
Barrena, R. & Sánchez, M. (2009). Consumption frequency and degree of abstraction: A study using the laddering technique on beef consumers. Food Quality and Preference, 20(2), 144-155.
Belvedere, V., & Goodwin, P. (2017). The influence of product involvement and emotion on short-term product demand forecasting. International Journal of Forecasting, 33(3), 652-661.
Chiang, K. P., & Dholakia, R. R. (2003). Factors driving consumer intention to shop online: an empirical investigation. Journal of Consumer psychology, 13(1-2), 177-183.
Chiu, C. M. (2005). Applying means-end chain theory to eliciting system requirements and understanding user's perceptual orientations. Information & Management, 42(3), 455-468.
Den Uijl, L. C., Jager, G., de Graaf, C., & Kremer, S. (2016). Exploring the functional mealtime associations of older adults through consumer segmentation and a means-end chain approach. Appetite, 107, 613-622.
Den Uijl, L. C., Kremer, S., Jager, G., van der Stelt, A. J., de Graaf, C., Gibson, P., ... & Lawlor, J. B. (2015). That's why I take my ONS. Means-end chain as a novel approach to elucidate the personally relevant factors driving ONS consumption in nutritionally frail elderly users. Appetite, 89, 33-40.
Grant, K., Edgar, D., Sukumar, A., & Meyer, M. (2014). ‘Risky business’: Perceptions of e-business risk by UK small and medium sized enterprises (SMEs). International Journal of Information Management, 34(2), 99-122.
Guo, X., Ling, K. C., & Liu, M. (2012). Evaluating factors influencing consumer satisfaction towards online shopping in China. Asian Social Science, 8(13), 40.
Hoonsopon, D., & Puriwat, W. (2016). The effect of reference groups on purchase intention: Evidence in distinct types of shoppers and product involvement. Australasian Marketing Journal (AMJ), 24(2), 157-164.
Karimi Alavije, M., Askari, Sh., & Paraste, S. (2015). Intelligent online Store: A system based on user behavior analysis, Journal of Information Technology Management, 7(2), 385-406. (in Persian)
Khodabandehlou, S. & Zivari Rahman, M. (2017). Providing a New Approach for Segmenting Customers Based on Their Purchasing Behavior Change over Time in Electronic Business, Journal of Information Technology Management, 9(2), 277-300. (in Persian)
Kim, B., Kim, S. S., & King, B. (2016). The sacred and the profane: Identifying pilgrim traveler value orientations using means-end theory. Tourism Management, 56, 142-155.
Koo, D. M., Kim, J. J., & Lee, S. H. (2008). Personal values as underlying motives of shopping online. Asia Pacific Journal of Marketing and Logistics, 20(2), 156-173.
Leão, A. L. M., & Mello, S. C. (2007). The means-end approach to understanding customer values of a on-line newspaper. BAR-Brazilian Administration Review, 4(1), 1-20.
Lee, R. J., Sener, I. N., Mokhtarian, P. L., & Handy, S. L. (2017). Relationships between the online and in-store shopping frequency of Davis, California residents. Transportation Research Part A: Policy and Practice, 100, 40-52.
Lee, W. I., Chang, C. Y., & Liu, Y. L. (2010). Exploring customers’ store loyalty using the means-end chain approach. Journal of Retailing and Consumer Services, 17(5), 395-405.
Lin, C. F. (2002). Attribute-consequence-value linkages: a new technique for understanding customers' product knowledge. Journal of targeting, measurement and analysis for marketing, 10(4), 339-352.
Liu, X., Burns, A. C., & Hou, Y. (2013). Comparing online and in-store shopping behavior towards luxury goods. International Journal of Retail & Distribution Management, 41(11/12), 885-900.
Muda, M., Mohd, R., & Hassan, S. (2016). Online Purchase Behavior of Generation Y in Malaysia. Procedia Economics and Finance, 37, 292-298.
Nazari, M. & Baghdadi, M. (2013). Investigating the Factors that Influence Online Impulsive Buying in Iran -Survey on Group Discount Websites. Journal of Information Technology Management, 5(3), 223-239. (in Persian)
Oh, J., Fiorito, S. S., Cho, H., & Hofacker, C. F. (2008). Effects of design factors on store image and expectation of merchandise quality in web-based stores. Journal of Retailing and Consumer Services, 15(4), 237-249.
Reynolds, T. J., & Gutman, J. (1988). Laddering theory, method, analysis, and interpretation. Journal of advertising research, 28(1), 11-31.
Sarkar, A. (2011). Impact of utilitarian and hedonic shopping values on individual's perceived benefits and risks in online shopping. International management review, 7(1), 58-65.
Scarpi, D., Pizzi, G., & Visentin, M. (2014). Shopping for fun or shopping to buy: Is it different online and offline?. Journal of Retailing and Consumer Services, 21(3), 258-267.
Sunil. (2015). Trends and practices of consumers buying online and offline: An analysis of factors influencing consumer’s buying. International Journal of Commerce and Management, 25(4), 442-455.
Wassenberg, C. L., Goldenberg, M. A., & Soule, K. E. (2015). Benefits of botanical garden visitation: A means-end study. Urban Forestry & Urban greening, 14(1), 148-155.
Xiao, L., Guo, Z., & D’Ambra, J. (2017). Analyzing consumer goal structure in online group buying: A means-end chain approach. Information & Management, 54(8), 1097-1119.