ابراهیمی، ا.؛ ایمانخان، ن. و اسماعیلی، ع. (1394). ارائۀ مدلی برای تبیین عوامل مؤثر بر تمایلات رفتاری کاربران وبسایتهای خبرگزاری اینترنتی (مورد مطالعه: دانشجویان دانشگاه سمنان). مدیریت فناوری اطلاعات، 7 (3)، 492- 473.
خدمتگزار، ح.ر.؛ حنفیزاده، پ. و کیانپور، ر. (1389). نقش ابعاد ریسک ادراکشدۀ مشتریان بانکها در پذیرش بانکداری اینترنتی در ایران. فصلنامۀ علوم مدیریت ایران، 5 (20)، 68-49.
دیواندری، ع.؛ عابدی، ا. و ناصرزاده، س.م.ر. (1392). ارائۀ مدل مفهومی برای تبیین عوامل کلیدی مؤثر بر کیفیت سیستمهای ارائهدهندۀ خدمات بانکداری اینترنتی (پیمایشی پیرامون بانک ملت). مدیریت فناوری اطلاعات، 5 (1)، 36-19.
کریمی علویجه، م.ر. و احمدی، ش. (1393). تأثیر کیفیت طراحی وبسایتهای خبری بر وفاداری و تبلیغات توصیهای الکترونیکی (مورد ﻣﻄﺎﻟﻌﻪ: دانشگاه علامه طباطبائی شهر تهران). مدیریت فناوری اطلاعات، 6 (2)، 306-285.
محمدی، ف.؛ افسر، ا.؛ تقیزاده، ج. و باقری دهنوی، م. (1391). ارزیابی عوامل مؤثر بر وفاداری الکترونیکی در سازمانهای ارائهدهندۀ خدمات الکترونیک با استفاده از تکنیک AHP فازی. مدیریت فناوری اطلاعات، 4 (13)، 156-135.
Ajzen, I. & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.
Coursey, D. & Norris, D. F. (2008). Models of e-government: Are they correct? An empirical assessment. Public Administration Review, 68(3), 523-536.
Dabholkar, P. A. & Overby, J. W. (2005). Linking process and outcome to service quality and customer satisfaction evaluations: An investigation of real estate agent service. International Journal Service Industry Management, 16(1), 10-27.
Davis, F. D. (1993). User acceptance of information technology: System characteristics, user perceptions, and behavioral impacts. International Journal of Man-Machine Studies, 38(3), 475-487.
Divandari, A.,
Abedi, E. & Naserzadeh, M. R. (2013). Providing a conceptual model for identifying key factors affecting internet banking systems quality (Case study: Mellat Bank),
IT management, 5(1), 19-36. (
in Persian)
Ebrahimi, A., Imankhan, N. & Esmaeli, A. (2015). A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University), IT management, 7(3), 473-492. (in Persian)
Grönroos, C., Helnomen, F., Isoniemi, K. & Lindholm, M. (2000). The NetOffer model: A case example from the virtual marketplace. Management Decision, 38(4), 243-252.
Ives, B. & Learmonth, G. (1984). The information system as a competitive weapon. Communications of the ACM, 27(12), 1193-1201.
Karimi Alavijeh, M.R. & Ahmadi, Sh. (2014). The effect of news websites’ design quality on e-loyalty and electronic word of mouth (e-wom) (Case Study: Allameh Tabatabaee University, Tehran), IT management, 6(2), 285-306.
(in Persian)
Kettinger, W. J. & Lee, C. C. (2005). Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly, 29(4), 607-621.
Khedmatgozar, H.R., Hanafizadeh, P. & Kiyanpour, R. (2011). The role of dimensions of perceived risk of banks' customers in adoption of internet in Iran. Iranian Journal of Management Sciences, 5(20), 49-68. (in Persian)
Mohammadi, F., Afsar, A., Taghizadeh, J. & Bagheri Dehnavi, M. (2012). Evaluation of effective factors on e-Loyalty in organizations providing electronic services using fuzzy AHP method, IT management, 4(13), 135-156. (in Persian)
Pan, S. L., Tan, C. W. & Lim, E. T. K. (2005). Customer relationship management (CRM) in e-government: A relational perspective. Decision Support Systems, 42(1), 237-250.
Parasuraman, A., Berry, L. L. & Zeithaml, V. A. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Berry, L. L. & Zeithaml, V. A. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for future research. Journal of Marketing, 58(1), 111-124.
Reichheld, F. F. & Schefter, P. (2000). E-loyalty: your secret won the web. Harvard Business Review, 78(4), 105-113.
Rogers, E.M. (1995). Diffusion of Innovations, 4th ed., New York (NY): Free Press.
Rogers, E.M. (1983). Diffusion of Innovations, New York (NY): Free Press.
Sadeghi Moghadam, A. A., Norozi, M., Jamshidpur, J. & Anvary Rostami, A. A. (2014). Identifying and studying the factors affecting e-loyalty of pioneer banking services users (private and governmental banking), IT management, 6(2), 251-266. (in Persian)
Tan, C. W. & Benbasat, I. (2009). IT-mediated customer services in e-government: A citizen’s perspective. Communications of the AIS, 24(12), 175-198.
Tan, C. W., Benbasat, I. & Cenfetelli, R. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. MIS Quarterly, 37(1), 77-109.
Tan, C. W. & Pan, S. L. (2003). Managing e-transformation in public sector: An e-government study of Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems, 12(4), 269-281.
Wang, Y.S., Lo, H.P. & Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: evidence from China's telecommunication industry. Information Systems Frontiers, 6(4), 325-340.
Wixom, B. H. & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85-102.
Xu, J. D., Benbasat, I. & Cenfetelli, R. T. (2013). Integrating service quality with system and information quality: An empirical test in the e-service context. MIS Quarterly, 37(3), 777-794.
)