Journal of Information Technology Management

Journal of Information Technology Management

A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies

Authors
Payam Hanafizadeh
Shabanm Dadbin
Masoud Barati
10.22059/jitm.2012.24999
Abstract
The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations, obstacles and problems, results obtained from implementation of these systems, criteria for selecting these systems, criteria for selecting suppliers of these systems, and key success factors in implementation of these systems.
Keywords
Criteria
Customer Relationship Management System
Enterprise Resource Planning System
implementation
Implementation Motive
Implementation Problems and Obstacles
System Provider
Journal of Information Technology Management
Volume 4, Issue 11 - Serial Number 11
مدیریت فناوری اطلاعات
Summer 2012
Pages 25-40