End user satisfaction (EUS) is one of the most widely used measures in assessing (efficiency/ effectiveness) of an information system. The goal of this research is to identify influential factors on (EUS), based on justice theory. So we identified 8 influential factors on (EUS) such as interactional justice, distributive justice, information system (IS) performance expectation, equitable relatedness fulfillment, equitable self-development fulfillment, procedural justice, equitable work performance fulfillment and IS performance. Then the model was tested in a real case. The results of study showed that interactional justice, distributive justice, information system (IS) performance expectation, equitable relatedness fulfillment, equitable self-development fulfillment had significant relation with IS end user satisfaction but procedural justice, equitable work performance fulfillment and IS performance had no significant relation with IS end user satisfaction.
Elahi, S., & Namdarian, L. (2011). Developing a Model for End User Information Systems Satisfaction with Justice Based Approach. Journal of Information Technology Management, 2(5), -.
MLA
Sha'ban Elahi; Leila Namdarian. "Developing a Model for End User Information Systems Satisfaction with Justice Based Approach", Journal of Information Technology Management, 2, 5, 2011, -.
HARVARD
Elahi, S., Namdarian, L. (2011). 'Developing a Model for End User Information Systems Satisfaction with Justice Based Approach', Journal of Information Technology Management, 2(5), pp. -.
VANCOUVER
Elahi, S., Namdarian, L. Developing a Model for End User Information Systems Satisfaction with Justice Based Approach. Journal of Information Technology Management, 2011; 2(5): -.
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