Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Identifying Factors Influencing the Selection of Enterprise Resource Planning Systems from Expert Viewsشناسایی عوامل مؤثر بر انتخاب سیستمهای برنامهریزی منابع سازمانی(ERP) از دیدگاه خبرگان1222840610.22059/jitm.2012.28406ENManouchehrBehboudi AslHosseinRahmany YoushanloueiManochehrAnsariMohammadMirkazemi MoodJournal Article19700101Enterprise resource planning system is a software package with extensive application which integrates all organizational functions in a single system. To implement an ERP project in an organization successfully, selecting an appropriate system considering effective factors is necessary. The purpose of this study is to identify effective factors in selecting ERP. This study has used expert choice to investigate content validity and Cronbach Alpha (0.79) to consider reliability of the research questionnaire. Seven factors are identified by exploratory factor analysis including general specifications, implementation costs, price, vendor, functional capabilities, project management and software quality capabilities. Finally, some suggestions to choose an appropriate ERP system are presented.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Identifying e-Teachers’ Patterns of Attitude in the Instructor’s Role at the University of Tehran:
(A Research Based on Q-Methodology)شناسایی الگوهای ذهنی اساتید الکترونیکی دانشگاه تهران در نقش یاددهنده: پژوهشی برمبنای روش کیو23402840710.22059/jitm.2012.28407ENFattanehTaghiyarehTayebehNikraftarZahraAbbasaliJournal Article19700101The achievement of eLearning goals is one of the challenges which many universities, including the University of Tehran, are faced with. Since the teacher in electronic and virtual space facilitates and manages learning activities by presenting creative methods, reinforcing these methods is one of the ways to achieve eLearning goals. However, one of the factors which influences on choosing these methods is the perceptions of teachers in this field about their roles. Thus, the goal of the current study is to research different methods of e-Teachers in order to manage teaching-learning process in virtual space. The researcher presumes the effect of teachers' "perception and attitude" about their roles on "teaching and managing method". Therefore, the background related to the research has been studied alongside studying the forum available in this field, and then, a representative sample of these discussions, which indicates teaching methods in the University of Tehran, is selected, and finally, they have been analyzed using Q methodology, and four patterns of attitude were emerged. The researcher names the obtained patterns of attitude: knowledge transmitter, participator, intermediary, and e-Content designer. Among the emerged roles, knowledge transmitter's role is the dominant compared to the other three roles.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Designing a Fuzzy Inference System for Selecting e-Banking Services (Case Study: Sepah Bank)طراحی سیستم استنتاج فازی برای انتخاب خدمات بانکداری الکترونیک (مطالعه موردی بانک سپه)41642840810.22059/jitm.2012.28408ENHatefRasoliAmirManianJournal Article19700101Recent growth and developments in internet and electronic services play a significant role in banking industry all over the world especially in Iran. It caused an intensive competition between governmental and non- governmental banks in the field of using e-banking services in a way that each bank attempts to attract more customers using high-quality e-services. Ways of delivering services, quality of services and specifications of e-banking services have direct relationship with tendencies and orientations of customers in using e-banking services. This fact also affects satisfaction and loyalty of customers. In this situation, customers will be more high-expected for receiving e-services in higher quality. By investigating e-banking literature; authors discovered lack of a comprehensive model for evaluating different aspects of e-banking services. As a result, the purpose of this research is to deeply explore the broad literature and to identify the most significant factors and indicators in evaluating the quality of e-banking services. Then by defining fuzzy set of factors affecting the selection of e-banking services which includes quality of service and trust, ease of use, responsiveness, information quality and also defining fuzzy membership functions and fuzzy rules, a comprehensive fuzzy inference system is provided so as to evaluate the tendency to use of e-banking services for Iranian banks. Finally satisfaction of e-banking services in Sepah bank as the first Iranian bank is evaluated through the model developed in this research.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Horizontal Alignment of Operations Strategies using Data Mining Approachالگویی برای همسوسازی افقی استراتژیهای عملیات در صنایع غذایی و شیمیایی با رهیافت دادهکاوی65882840910.22059/jitm.2012.28409ENHossainSalimianSohrabKhalili ShavariniJournal Article19700101Beside developing strategies, success of organizations depends on alignment of strategies. One of the important functional areas in which companies develop strategies is operation. Alignment of operation strategies is called horizontal alignment. The aim of this article is to present a model for alignment of operation strategies. To this end, an original algorithm has been presented by which horizontal alignment of operation strategies in food and chemical (detergents) industries have been analyzed. . In order to develop the alignment model, descriptive-survey and correlation methods were used. Data for this research have been studied with regard to alignment by using data mining methods and Clementine software. The results indicated that alignment affects performance. Proper alignments in the aforementioned industries were identified and appropriate guidelines were recommended to companies.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Designing a Decision Support System (DSS) for Supplier Selection in Multiple Discount Environmentطراحی سیستم پشتیبان تصمیم جهت انتخاب تأمینکننده در محیط تخفیفات چندگانه (مطالعه موردی شرکت امرسان)891122841010.22059/jitm.2012.28410ENMarziehShahrezaeeRezaEhtesham Rasi0000-0002-3613-7823MehdiSeifbarghyJournal Article19700101This research aims at developing original components of Decision Support System (DSS) in order to support the evaluation and selection of suppliers in multi products having limited capacity. To achieve this purpose, researchers have proposed three different models based on which suppliers allow selecting their own desired type of discount. Firstly based on the performed studies, some criteria have been suggested for evaluating the suppliers’ capability. These criteria will be selected by the buyer with respect to the purchase condition and type of the industry, and their importance level will be determined. Then based on multi-criteria decision models, evaluation of all the suppliers will be done. In this study fuzzy numbers are applied so as to translate qualitative criteria into quantitative one. Suppliers have been ranked according to the scores they have gained and the selection share of each from the whole quantity has been determined based on the multi-objective mathematical model. The existing model has exerted practical ways such as taking loans with determined interest as well as certain variables in order to compensate the shortage of budget the buyer encounters with. Outputs, which are, the selective suppliers and orders assigned to each of them are also to be considered by using Genetic Algorithm in MATLAB software for three parts in Emersan Company accordingly.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Quality Management Structure Supported by Information Technology
(A Survey in Central Insurance of Iran)ساختار مدیریت کیفیت با پشتیبانی فناوری اطلاعات
(پژوهشی پیرامون سازمان بیمه مرکزی ایران)1131342841110.22059/jitm.2012.28411ENSaeedSafariSafiehShirzadHassanKhaliliJournal Article19700101In this research we investigate the effects of information technology on quality management processes in the Central Insurance organization of Iran. The research is an applied one, using correlation method. The population of the research includes the personnel of the organization of Central Insurance of Iran which are more involved by using information technology. These personnel are mostly from accounting and finance, research and development, human resources, computer and network units. A sample of 83 employees was randomly selected and a questionnaire was used to gather and measure the answers. Findings showed that all of the elements of quality management in organizations are affected by information technology because the organization’s processes are highly based on information. In this research main hypothesis was significantly accepted and also IT has the most effect on customer satisfaction. For executive managers in Central Insurance organization, the last finding has an important result, because they can make customers satisfied by facilitating information processes and solving problems that may be faced within the organization.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Assessing the Information Technology Alignment in Business based on Combined Indicators(A Survey of OPIC)ارزیابی میزان همراستایی فناوری اطلاعات در کسب و کار بر اساس شاخصهای تجمیعی، پیمایشی پیرامون سازمان صندوق بازنشستگی نفت1351642841210.22059/jitm.2012.28412ENAlirezaAliahmadiDavoodKarimzadegan MoghadamHamidrezaIzadbakhshRezaGhourchianJournal Article19700101Alignment of information technology in business increases performance and effectiveness of information technology used in organization’s business and improves goals, strategies, resources, integration, investment and other relevant factors in the business. Methodologies used and aligned technology to business always was considered by firms, large and small companies and organizations. Until now, various models have been introduced for alignment to help organization apply alignment in their business. Each of these models, indicators and measures of self-importance has been reviewed. In this research, in the first step the famous and widely used models have been presented the role of IT in business or an organization, from strategic, alignment, operational, functional direction and other aspects of information technology in business. In the next step, reviewing and comparing adaptive models to extract the parameters will be addressed. After aggregating the indicators, common areas and overlaps will be removed and then the model will be obtained. This model represents the alignment and the more comprehensive indicators of each individual model. In assessing the alignment, structural equation modeling will be used to change indicator’s quality with quantity.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Factors Affecting E-Satisfaction An Experience
from Germanyعوامل مؤثر بر رضایت الکترونیکی: تجربهای از کشور آلمان1651862841310.22059/jitm.2012.28413ENShahriarAziziAmirnimaNegahdariJournal Article19700101The first and most important principle of marketing is focusing on the customer needs and wants, because regardless of that, companies will not be able to survive in today's competitive environment. These days, companies know that providing products and services according to customer needs and demands, is an important competitive advantage to gain more sales and benefit, so identifying customer needs and demands, and adopting appropriate strategies for supplying customers' desires are the most important activities in competitive markets. Considering the competitive environment in e-commerce and importance of focus on customer expectations in electronic markets, this study has been aimed to identify and prioritize the factors affecting customer satisfaction in electronic commerce. For data collection and final testing of the E-SAT model, questionnaire was designed and distributed between 221 people in Germany. Collected data was analyzed by SPSS software. The research model had found out that from six main factors and 25 sub factors, six factors and 17 sub factors affect satisfaction in online shopping. Also in this study, the type of goods, prices of purchased goods and age range of online buyers are investigated.Faculty of Management, University of TehranJournal of Information Technology Management2980-797241220120922Prioritizing Factors Affecting Internet Companies' Brand Equity (Allame Tabatabayi University's Students' Viewpoints)اولویتبندی عوامل مؤثر بر ارزشبرند شرکتهای اینترنتی
(از دیدگاه دانشجویان دانشگاه علامه طباطبائی)1872122841410.22059/jitm.2012.28414ENMahmoodMohammadianZohrehDehdashtiArashJalalzadeh Moghaddam ShahriJournal Article19700101Lack of appropriate strategies to enhance brand equity of Internet companies needs particular attention in Iran. The aim of this research is to study factors influencing on the brand equity of internet companies. The study is descriptive-survey type. At first, different factors influencing on brand equity were defined. Then the hypothesis was examined via regression analysis (Partial Least Squares Modeling). After that the results were analyzed and discussed. The statistical population was the students of Allameh Tabataba’i University who have had at least one experience of internet shopping. To collect the primary data, questionnaires were distributed and the population was selected using available stratified sampling method; both paper and online questionnaire were used .After collecting acceptable questionnaires, the statistical methods such as Partial Least Squares analysis and Friedman test were used. The finding shows that among factors influencing on brand equity, marketing communication and customer's services had priority. Other factors which affect the brand equity were brand awareness, perceived quality of brand and interactivity.