Univrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Design and Development of Decision Support System for Ranking Rapid Prototyping Techniques and Selecting the Best Technique in Automobile Industryطراحی و توسعهی سیستم پشتیبانی تصمیمگیری برای رتبهبندی فنون نمونهسازی سریع و انتخاب بهترین فن در صنعت خودروسازی1223652510.22059/jitm.2013.36525ENTaghavifardTaghavifardAssistant Prof. of AllameTabatabaei´ University, Industrial Engineering, Tehran, IranPootiPootiM.Sc. in Information Technology Management, AllameTabatabaei´ University, Tehran, IranJournal Article20140308The development of a number of different rapid prototyping (RP) technologies with wide-ranging capabilities, features and applications has created the problem of selecting an appropriate RP system for engineering educational institutions as well as manufacturing organizations intending to adopt this new technology. This paper presents an RP Decision Support System (RP DSS) for ranking and selecting a rapid prototyping technique. Three phases of the research, identification-design and development-implementation and test, were deployed RP DSS subsystems: data management, model management and user interface. Data management subsystem contains data for 51 different RP systems. Model management subsystem contains the scoring model approach MADM chosen as the analytic model in model base. TOPSIS is modified to treat decision data extended to fuzzy numbers. RP DSS was implemented in automobile industry. The part considered to test is Front Bumper Grille, one part of automobile with important duty of exchanging heat with environment, because of functional test. Based on data entry to RP DSS with expert user, EOSINT P700 was determined as best RP technique in this application.https://jitm.ut.ac.ir/article_36525_a89046f573b3c6292b4fcb340c4d5952.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Investigating the Factors Affecting Electronic Loyalty of Bank Tejarat Customers in Tehranبررسی عوامل مؤثر بر وفاداری الکترونیکی مشتریان بانک تجارت در شهر تهران23363652610.22059/jitm.2013.36526ENSalehJouyandeh AbkenarMSc. Studentin Information Technology Management, Islamic Azad University E-Campus, IranPeidaiePeidaieAssistant Prof. College of Management, Islamic Azad University, Shahre Rey, IranAslizadehAslizadehAssistant Prof. College of Management, Islamic Azad University, Shahre Rey, IranJournal Article20140308With the advent of Internet banking, new generation of customers appeared. Banks also for having a larger share in the competitive market should try to attract more customers as well as their loyalty. The present study is focused on identifying and rating the effective factors on electronics loyalty of Bank Tejarat customers. The present research is a descriptive research in a survey method which is also considered as an applied research. In the terms of time it's segmental, about location limited to Tehran, and about data it's qualitative. In this study, the research model is based on 6 website variable qualities. Trust, quality of service, the value presented, satisfaction, buying features and the effect of each one on electronic loyalty are analyzed. Statistical population of research includes bank Tejarat electronic customers in Tehran city, and the statistics sample was based on Cochran's C test and accidentally includes around 278 members. The result of this research focuses on the direct and positive effect of all variables of models on electronic loyalty and rating the impact of these variables regarding preference are quality of service, shopping trait, the website quality, the level of confidence, Value provided, and satisfaction.
https://jitm.ut.ac.ir/article_36526_767bf8a0ce520a4161ce2544fe44bb4a.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723A Framework Determining Service Level in a B2B Environment based on ITIL Frameworkارائهی چارچوب عوامل تعیینکنندهی سطح خدمت در محیط تجارت بنگاه ـ بنگاه (B2B) : بر اساس چارچوب ITIL37563652710.22059/jitm.2013.36527ENHasanzadehHasanzadehAssociated Prof., Management of Systems, Tarbiat Modares University, Tehran, IranMahsaNazemiM.Sc. Information Technology Management, Tarbiat Modares University, Tehran, IranElahiElahiAssociated Prof., Management of Systems, Tarbiat Modares University, Tehran, IranZanjaniZanjaniMSc. Information Technology Management, Allameh Tabataba’i University, Tehran, IranJournal Article20140308Rapid growth of e-commerce has made the competition quite different. In this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen. This leads to complexity in the relationship between the provider and the customer which obviously is made more in a B2B environment. Service Level Agreement (SLA) is a key tool to manage this complexity. One of the current challenges in setting of SLAs is the gap between customer requirements and perceived characteristics of service by the provider. Unlike previous researches which only consider providers capability to provide service, this research looks at the other side of contract, customers, and presents a comprehensive framework of customer properties. Firstly, dimensions and indicators of the customer properties were identified through literature review and then, they were evaluated through experts’ survey. The detected dimensions in this framework were management, organization, human, knowledge, information, applications and infrastructure.
https://jitm.ut.ac.ir/article_36527_fae1ab2aa16fdc6577f3b28fb01df814.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Developing a Model for Measuring Risk Exposure Status in IT Outsourcing Projects of Iran Health Sector (Survey Study about Tehran Hospitals and Health Centers)ارائهی مدلی برای اندازهگیری وضعیت بروز ریسک در برونسپاریِ پروژههایِ فناوریِ اطلاعات بخشِ سلامتِ ایران (پیمایشی پیرامون بیمارستانها و مراکز بهداشتی درمانی تهران)57743652810.22059/jitm.2013.36528ENAliHeidariAssistant Prof., Dep. of Business Management, Tehran University, Tehran, IranGhasemiGhasemiAssistant Prof., Dep. of Business Management, Tehran University, Tehran, IranGhasemiGhasemiExecutive Master of Business Administration, Tehran University, Tehran, IranJournal Article20140308The presented research paper aims to introduce a model in order to identify risks and risk factors associated with outsourcing of information technology in conjunction with health systems, measuring the probability of happening each of them and the loss of each risk. The data used in this research has been gathered from the IT experts of the healthcare sector in Tehran through the questionnaire made by the author. Then the indexes of risk exposure has been classified and ordered in seven factors, using exploratory and confirmatory factor analysis. At the end, the probability and the associated loss of each factor have been measuredhttps://jitm.ut.ac.ir/article_36528_dc931f2d4facb45b88ea021aacf1a7b9.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Measuring the Amount of Effects of Capability Approach on Developing E-governmentسنجش میزان تأثیر رویکرد قابلیت بر توسعهی دولت الکترونیکی75943652910.22059/jitm.2013.36529ENBehrozZareiAssociate Prof., Dep. of Entrepreneurship, University of Tehren, Tehran, IranFatemehSaghafiAssistants Prof., Faculty of New Sciences and Technologies, University of Tehren, Tehran, IranLilaZarrinM.Sc. in MBA, Dep. of Management Ghorveh Branch, Islamic Azad University, Ghorveh, IranJournal Article20140308In capability approach (C.A.), the concepts of developed and undeveloped and their realization instruments are different from other common approaches. Just those who are provided with personal capabilities and environmental conditions can be the messengers of development. In this approach background of our country in planning is ignored and resolved the challenges of development in e- government. So at first, main challenges in developing e-government are identified, then models of C.A. and factors affecting it are extracted and classified. Next, the amount of effects of human capabilities on different challenges of e-government is surveyed based on QFD and ranked regarding Shannon Entropy. The results showed in e-government developing, considering the capabilities of people along with different ideas of the government can be influential. The important capabilities are as follows: the ability to create a democratic, free environment in the information community, accessing to this information, the ability to learn the electronic knowledge and the ability to offer services with electronic quality and the ability to preserve one’s rights in an electronic environment.https://jitm.ut.ac.ir/article_36529_84a379f230cc48d17b305ffca76be02a.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723An ERP Selection Framework in Constructor Companies using Fuzzy AHP Approachچارچوب انتخاب سیستم برنامهریزی منابع سازمان در شرکتهای پیمانکاری با رویکرد تحلیل سلسلهمراتبی فازی951163658410.22059/jitm.2013.36584ENMohammad AliShahhosseiniAssistant Prof., Dep. of Management, Tehran University, Tehran, IranRouhaniRouhaniAssistant Prof., Dep. of Industrial Engineering, Firoozkooh Branch, Islamic Azad University, Tehran, IranRouhiRouhiM.Sc. Student in Information Technology Management, MehrAlborz University, Tehran, IranJournal Article20140311The success in ERP implementation is definitely based on selecting an appropriate system which is more aligned with enterprise culture, infrastructure and requirements, and that's why ERP selection, the process and impressive criteria have been increasingly attended in recent years. The constructor companies are strongly affected by ERP systems. A successful implementation will improve their productivity and promote their performance considerably. However, it is a challenge for decision-makers to identify the real needs, define the criteria, select the acceptable vendor and purchase the most appropriate system. This study is developed to present a Fuzzy AHP-based framework for selecting ERP systems in constructor companies. In this study, the impressive criteria have been collected by reviewing previous studies and researches, a questionnaire was used to assess and define the criteria and sub-criteria’s priority. Afterward, another questionnaire was used to compare the alternatives regarding to each criteria. Eventually, the Fuzzy Analytic Hierarchical Process was used to select a system which is more aligned with the organization’s requirements and strategieshttps://jitm.ut.ac.ir/article_36584_c54a41d78cfb9c02e08a597bf73c7f0e.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Identifying and Prioritizing the Key Factors Influencing Customer Decision Making in Buying Organizational Software
(A survey about HAMKARAN Co.)شناسایی و اولویتبندی عوامل اساسی مؤثر در تصمیم مشتریان برای خرید نرمافزارهای سازمانی (پیمایشی پیرامون مشتریان شرکت همکاران سیستم)1171343658610.22059/jitm.2013.36586ENShahryarAziziAssistant Prof. in Business Management, University of Shahid Beheshti, Tehran, IranGharechehGharechehAssistant Prof. in Business Management, University of Shahid Beheshti, Tehran, IranTavangarTavangarM.Sc. in e-Business, University of Shahid Beheshti, Tehran, IranJamali KapakJamali KapakM.Sc. in International Business, University of Shahid Beheshti, Tehran, IranJournal Article20140311Expansion of adopting information systems, specially packed software, facilitate managing the organizational process, hence, identification the factors influence customer buying decision is vital for software providers. This mixed method study tried to identify the factors affecting decision making of buying new organizational software, classify and rank them beside. In-depth interviews with 10 customers of Hamkaran system that had the potential of buying new software have been done and content analysis of these interviews revealed some factors in five categories that became the base of questionnaire design. This study is applied in view of aim, and is descriptive-survey in view of entity. Sample of 177 customers of System Group Co. have been chosen for the study. Kruskal-Wallis test and T test of normality showed all factors to be effective. Then the factors have been prioritized using Frideman test which are as follows: buyer`s internal organizational factors, product feature, factors related to sellers organization, factors related to process and selling promotion, market and environmental factors.https://jitm.ut.ac.ir/article_36586_4ce1397ac7ba94de73b63277ee5e02ac.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723The Role of Expert systems for Evaluation of Competitive Organizations
(Case Study: Management of Loans by Private Banks)بررسی نقش سیستم خبرهی هوشمند برای ارزیابی سازمانهای رقابتی (موردکاوی: مدیریت پرداخت وامهای بانکهای خصوصی ایران)1351503658910.22059/jitm.2013.36589ENFarsijaniFarsijaniAssociate Prof. of Industrial Management, Shahid Beheshti University, Tehran, IranAkhavan KharazianAkhavan KharazianAsistant Prof. of Business Adminastration, Shahid Beheshti University, Tehran, IranYaserSobhanifardAsistant Prof. of Business Adminastration, Imam Sadegh University, Tehran, IranJournal Article20140311The importance of the right choice of investment projects is very clear in our own country so that if the correct method based on pattern and scientific criteria for assessing specific plans and measures suitable for budgeting and resource allocation and planning had already seen half the work, or stay and become many non-economic plans. Private sector profitability condition as the criterion of governmental authorities saw the necessity of other factors including political considerations and design. Investment banks and commercial evaluation of projects in one hand and plan to be profitable categories on the other hand should develop programs and projects coordinated macro country. In this study, using the experiences of Iranian experts in providing loans to customers, a model was provided to be an expert system. The expert system presented in this study based on quantitative and qualitative factors considered in the evaluation process, experts from the banking loan requests is a private bank. To provide the expert system, the Bank study documents and research in the world and using interviews and questionnaires framework decision proposed expert system evaluation criteria for acceptance or rejection of requests bank customers are offered loans.https://jitm.ut.ac.ir/article_36589_eddf53c380bae7ef6727f0543296b6ed.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Study of Information and Communication Technology Effect on Entrepreneurship in small and Medium Enterprises
(Survey on Small and Medium Enterprises of Semnan Industrial Park)بررسی تأثیر فناوری اطلاعات و ارتباطات بر کارآفرینی سازمانی در شرکت¬های کوچک و متوسط (پیمایشی پیرامون شرکتهای کوچک و متوسط شهرک صنعتی سمنان)1511703659510.22059/jitm.2013.36595ENDavoodFeizAssociate Prof., Management and Administrative Sciences, University of Semnan, IranZareiZareiAssistant Prof., Management and Administrative Sciences, University of Semnan, IranKarimiKarimiM.Sc. Entrepreneurship Management, Faculty of Economics, Management and Administrative Sciences, University of Semnan, IranJournal Article20140312In order to gain benefits from entrepreneurship in small and medium enterprises (SMEs), it is necessary to concentrate on and invest in effective factors on entrepreneurship. One of these factors is paying attention to Superior technology. In spite of that, the studies have shown that most of SMEs don’t pay enough attention to the advantages that technology can offer. This article studies the effects of information and communication technology (ICT) on entrepreneurship in small and medium enterprises of Semnan industrial park. The study has a descriptive-survey format and has used questionnaire as a research tool to obtain data. The reliability of the research questionnaire is proved through a high value of Cronbach’s alpha coefficient (96.2). The results of one-sample T-test have demonstrated that ICT has no meaningful effect on emerging entrepreneurship and also new businesses, process innovativeness , risk taking, self-renewal and competitive aggressiveness of small and medium enterprises of Semnan industrial park, but has been effective on product/service innovativeness and proactivenesshttps://jitm.ut.ac.ir/article_36595_0d92ae8a4ec9746f94a73216cb76e568.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Assessing the Maturity Level of Organization in Strategic Alignment between IT and Business
(Multi-cut Case Studies: Barid, Caspian and Sepehr)ارزیابی بلوغ سازمانی برای همراستایی استراتژیک فناوری اطلاعات و کسبوکار (مطالعهی موردی چندگانه: برید سامانهی نوین، سیستمهای کاربردی کاسپین و سپهر اندیشهی جوان)1711863659610.22059/jitm.2013.36596ENAmirManianAssociate Prof. University of Tehran, Tehran, IranMosakhaniMosakhaniAssistant Prof. University of Tehran, Tehran, IranAliZare MirakabadPhD Student, University of Tehran, Tehran, IranJournal Article20140312In this paper a simple and flexible tool is introduced which measures the maturity level of organization in strategic alignment between IT and business. This tool that is designed based on Loftman’s Strategic Alignment Maturity Model (SAMM), is used in Barid, Kaspian, and Sepehr companies for evaluation. For this purpose, 36 questionnaires were distributed among IT managers and finally focused groups were used to obtain the exact level of organizational maturity, therefore a session was hold with the presence of 13 senior managers, and their alignment maturity rate was determined. The results indicated that these companies have an appropriate status in terms of participation and communications, but their way of managing affairs was not very suitable. Also maturity levels of Barid, Kaspian, and Sepehr companies were evaluated in respect to equivalent levels of third, second, and second.
https://jitm.ut.ac.ir/article_36596_30fa0530f2ee24ff3f863a8ba6950ce9.pdfUnivrsity Of Tehran PressJournal of Information Technology Management2980-79725220130723Proposing Model with an Integrating ANP and PROMETHEE for Ranking Websites Based on Usability Criteriaارائهی مدل تلفیقی فرآیند تحلیل شبکهای و پرومثه برای رتبهبندی وبگاهها بر اساس معیارهای کاربردپذیری1872063659710.22059/jitm.2013.36597ENAliMorovati SharifabadiAssistant Prof. of Industrial Management, Yazd University, Yazd, IranJournal Article20140312Web services cover most of the users with dramatic reduction the physical presence of individuals and increased quality of web sites. Applicability of web sites as a means to ensure the proper design of systems and products for human use. The purpose of this research is study of usability of websites. Research model is formed using variables include clarity and accuracy of content, search and effective results, prevention and correction of errors and efficient. This research is based on objective, practical and based on the methods descriptive. In this research Statistical population is web sites in Yazd offices and four sites were selected through selective sampling. In order to rank the sites used the integration of ANP and PROMETHEE method. The innovation of this research is ranking the websites using ANP and PROMETHEE method. The results show that the telecommunication website of Yazd has greater usability than investigated websites. This study provides useful information of the usability scope of websites and can be valuable for researchers and webmasters. It also offers suggestions for improving usability of before mentioned websites.
https://jitm.ut.ac.ir/article_36597_9f07f3b9f73a152fea170bb30fa0c2f8.pdf