Univrsity Of Tehran Press Journal of Information Technology Management 2980-7972 11 1 2019 01 01 Measuring the Performance of the Virtual Teams in Global Software Development Projects 42 59 73269 10.22059/jitm.2019.73269 EN Ali Yahya Gheni Senior Lecturer, Department of Computer Science, Faculty of Computer Science, University of Baghdad, Baghdad, Iraq. Yusmadi Yah Jusoh Associate Professor, Department of Information Systems, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang, Malaysia. Marzanah A. Jabbar Associate Professor, Department of Information Systems, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang, Malaysia. Norhayati Mohd Ali Senior Lecturer, Department of Information Systems, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang, Malaysia. Mohana Shanmugam Senior Lecturer, Department of Informatics, College of Computing and Informatics, Universiti Tenaga Nasional, Malaysia Hiba Adel Yousif Ass. Lecturer, Department of Computer Science, Faculty of Computer Science, University of Baghdad, Baghdad, Iraq. Journal Article 2019 10 24 The development teams who are geographically spread, culturally mixed and mainly depend on information and communication technology (ICT) for communication is defined as a global virtual teams (GVTs). Despite the advancement of technologies, achieving the efficient performance of GVTs remains a challenge. The reviewed literature has highlighted the importance of training and development, organizational commitment and motivation in enhancing the performance of GVTs. This study aims to identify the key performance indicators (KPIs), measures, and variables for assisting the GVT performance in global software development projects (GSD). In addition, this study aims to measure the GVTs performance involving online training and development, organizational commitment, and motivation in GSD projects. A survey was conducted among 103 respondents. Then, the performance measurement model (PMM) for GVTs in GSD projects was proposed based on the result of the survey. Finally, the project managers validated the study model. The proposed PMM includes four major components, namely performance measurement processes, mapping strategy for performance evaluation, measurements and performance analysis. The results showed the validity of the proposed model and confirmed that the PMM can assist project managers in measuring the performance of GVTs in GSD Projects. https://jitm.ut.ac.ir/article_73269_b05a7a5c64a7b3683f86e5a82acded21.pdf