Univrsity Of Tehran Press Journal of Information Technology Management 2980-7972 6 4 2015 01 21 A model of Measure Customer Knowledge Absorptive Capacity: A Food Industry Survey ارائۀ مدلی برای سنجش ظرفیت جذب دانش مشتری (پیمایشی پیرامون صنعت مواد غذایی) 529 550 52517 10.22059/jitm.2015.52517 EN Manouchehr Ansari Associate Prof., Faculty of Management, University of Tehran, Tehran, Iran Mohammad Mirkazemi Mood Ph.D. Candidate in Operations Research, Faculty of Management University of Tehran, Iran Hossein Rahmany Youshanlouei Ph.D. Candidate in Marketing Management, University of Grenoble, Grenoble, France Ali Ghasemi Ph.D. Canddate in Marketing management, University of Pierre Medes, Grenoble, France Journal Article 2013 05 28 Today, customer knowledge is one of the most important resources to innovation and organizations whose capabilities should be improved to absorb this knowledge. The acquiring and applying the customer knowledge are not facile and all forms of the customer information and knowledge do not result value creating. Thus, current study introduces a model to measure Customer Knowledge Absorptive Capacity (CKAC). Hence, a survey using exploratory factor analysis and confirmatory factor analysis are conducted to determine dimensions of CKAC concept and verify the proposed model. To show the efficiency of model, a case study is presented in a food company. The results demonstrate CKAC is related to customer knowledge acquiring capacity, customer knowledge organizing capacity and customer knowledge employing capacity dimensions. Also, the Customer Knowledge Organizing Capacity has the highest correlation with the concept of customer knowledge absorptive capacity. <br /><br />‎ https://jitm.ut.ac.ir/article_52517_5d6beb8cbde20342a68b595cc22fc0b9.pdf