Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
Knowledge Management and Learning Organization: Analyzing the Role of Knowledge and Experience Documentation
EN
Ali Asghar
Anvary Rostamy
anvary2@modares.ac.ir
Behnam
Shahaei
bshahaei@yahoo.com
This paper aims at designing a path for the creation and preservation of learning organization through knowledge management process. Knowledge management process includes knowledge creation, knowledge documentation, knowledge dissemination, and knowledge application elements. The basic idea of this paper is that documentation step (including knowledge storing, valuation, coding and classification) plays a key role in knowledge management process and has substantial effects on the creation of learning organizations and the improvement of organizational performance.
Conceptual model,Experience documentation,Knowledge Management,Learning Organization,organization
https://jitm.ut.ac.ir/article_19949.html
https://jitm.ut.ac.ir/article_19949_9ae3355d9f7e7a3053bc697d7e5f7afe.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
Extracting the Quality Factors of Business to Business Electronic Commerce Applications
EN
Behshid
Behkamal
behkamal@gmail.com
Mohsen
Mohsen
kahani@initor.com
Mehran
Sepehri
sepehri2@sharif.ac.ir
The aim of this paper is to identify the quality factors of Business to Business (B2B) electronic commerce applications. Having in mind the above-mentioned goal, a model will be developed in three phases. At the first stage, well-known software quality models are studied for choosing a model as the basis and using the quality factors of web applications and through referring to the quality characteristics of the existing B2B applications, the quality characteristics of B2B applications are added to the model. In the second phase, each of quality factors of model is weighted from the both viewpoints of the developer and the user. Finally, proposed model is evaluated through metric evaluation method.
Business to Business (B2B),Electronic Commerce,proposed model,quality factors,Software Quality
https://jitm.ut.ac.ir/article_19950.html
https://jitm.ut.ac.ir/article_19950_6bb1d3d3c4dfed217d303e1fdb946a6b.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
Introducing a Novel Model to Determine CLV
EN
Jafar
Razmi
jrazmi2@ut.ac.ir
Arash
Ghanbari
arash@initor.com
Customer Relationship Management (CRM) is a productive tool for monitoring the customer and recognizing their characteristics, behaviors, and his/her requirements and anticipating his/her reactions in order to establish a long term and strong relation with customer. CRM is a business strategy selecting and managing the most valuable customer relationships. CRM includes different parts and dimensions that covers the whole stages of business from marketing to conclusion of contract, R&D, product/service design, sale and period after that. One of the important tools applied in CRM is Customer Lifetime Value (CLV). CLV allocates a quantitative value to each customer or a specific group and ranks them with this quantity. Different methods have been introduced to calculate this quantitative value. This paper tries to analyze all mentioned methods and presents the weakness and strength of each method. The most weakness of the typical method is not to concentrate on the future value of the customer. In order to rectify the weakness, in this paper an innovative model which combines two methods of RFM (which considers qualitative factors) and ROI (which considers financial factors) has been introduced. The validation of the model has been accomplished based upon real case study of one of the Iranian Insurance Companies.
Customer Lifetime Value (CLV),Customer priority,Customer Relationship Management (CRM)
https://jitm.ut.ac.ir/article_19951.html
https://jitm.ut.ac.ir/article_19951_210645da2ccb9327a31a01548e530b14.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
Reviewing the Mediator Role of Noreliance to Avoidance from Internet Advertisements
EN
Ahmad
Roosta
a_roosta@sbu.ac.ir
Seyyed Abolfazl
Abolfazli
a_abolfazli@yahoo.com
Hasan
Ghorbani
ghorbani2007ha@yahoo.com
The purpose of this research is to find the reasons of users avoidance from Internet advertisements. In this research it has been reviewed about the ideas of 100 people sample of Internet users via Tehran city by using a 19 items questionnaire. The result of research has shown that no reliance on internet advertisements has mediation effect on the relation between perceived obstacles of purpose and behavioral avoidance changes Lp<0.001, B=0,570) and it has included 22% of behavioral avoidance changes of Internet advertisements. The perceived obstacle of purpose has negative effect or behavioral avoidance of Internet advertisements. (P<0.001, B=-0.481).T student test also confirmed the mediation of unreliance which the score of behavioral avoidance from internet advertisements in the group of low unreliance (high reliance) (t=3.04, P<0.001). This research is functional as the view point of purpose and it is descriptive and measurable in the point of method. Different statistical tests specially hierarchical regression, have been used in studying the results and conclusions
Avoidance mediation effect,Internet advertisements,Reliance
https://jitm.ut.ac.ir/article_19952.html
https://jitm.ut.ac.ir/article_19952_c8a7b8922cea1731fbd851477b04b2ca.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
Knowledge Management and Learning Organization: Analyzing the Role of Knowledge and Experience Documentation
EN
Mahdi
Saedi
mahdisaedi@gmail.com
Hamid Reza
Yazdani
0000-0002-5957-643X
hryazdani@ut.ac.ir
Grounded theory,Information Technology,Iran Khodro Co (IKCO),Knowledge Management Implementation,organizational learning,Resource Based View of Organization
https://jitm.ut.ac.ir/article_19953.html
https://jitm.ut.ac.ir/article_19953_20b92ca0cb9b1d3048451e31ef318ccc.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
An Investigation on Factors Affecting Maturity of Organizational Orientation Toward E-business Using FCM Model
EN
Ali-Reza
Talebpour
taleb@initor.com
Mohammad
Abooyee Ardakan
abooyee2@ut.ac.ir
Sadra
Ahmadi
sadra.ahmadi2@gmail.com
E-business maturity level assessment is more a qualitative activity rather than a quantitative one. So, a method is needed for formulating the effects of different factors on the maturity level of an organization and on the other factors. The objective of the present article is to elaborate fuzzy models of interactions among different factors and their effects on growth of e-business approach in an organization. First, factors mentioned in the literature as affecting e-business approach were indentified and then by using Delphi method they were classified. After that, by using FCM method, graphical representations of factors and their interactions were demonstrated and using those graphs, causal relationships among (node) concepts were identified and analyzed.
FCM,Fuzzy logic,Keywords,Cause-effect models,E-business
https://jitm.ut.ac.ir/article_19954.html
https://jitm.ut.ac.ir/article_19954_70e30b83dcd6f495ea64e6c3e7443368.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
The Influence of Information Technology on Organizational Behavior:
The study of identity challenges in virtual teams and their effect on the behavior of the team members
EN
Aryan
Gholipour2
agholipor2@ut.ac.ir
Behnam
Amiri
amiri.behnam@gmail.com
The existence of virtual teams is one of the positive achievements of information technology in organizations. Using information technology, these teams have greatly facilitated organizational operations. Organizational identity is one of the issues faced by virtual teams. Due to the absence of face-to-face interactions in virtual teams, organizational identity is undermined in such teams. This article attempts to study the effects of virtual teams on organizational identity, and to analyze their organizational outcome on the members. Present research method is descriptive and relational and data collection method is a questioner. The results of this study indicate that there is a very strong causal relationship between organizational identity and organizational behaviors such as job satisfaction, organizational commitment, job involvement and organizational citizenship behavior. Among factors causing identity to develop, the two factors of culture and place show meaningful relationship. But there is no meaningful causal relationship between time and identity.
Job commitmenet,Job Involvement,Job satisfaction,Organizational Citizenship Behavior,organizational identity,Virtual team
https://jitm.ut.ac.ir/article_19955.html
https://jitm.ut.ac.ir/article_19955_398f0d7bee8c8b85dff0b61b5165168b.pdf
Faculty of Management, University of Tehran
Journal of Information Technology Management
2980-7972
1
2
2009
04
01
A conceptual Model to Study the Effect of Enterprise Risks on Performance of IT Companies
EN
Davood
Karimi Dastjerdi
dkarimi@ut.ac.ir
Pouria
Ghatrenabi
ghatreh@initor.com
Firms of Information Technology industry operate in a special environment. This environment is characterized by a set of general, global attributes, including dynamicity and instability in relatively short periods of time. The firms' inability to realize and manage the internal and environmental risks has resulted to many unfortunates, such as forced change of ownership, size, and bankruptcy of many. Meanwhile, risk management can be a very effective heal. Risk management helps organizations to achieve their vision with much less strategic faults, and create a systemic view of how risks and risk management hedging affect the organizations' performance. In strategic level, risk management will be in the form of Enterprise risk management. This paper concentrates on risk identification among different phases of risk management. The developed model measures the effect of enterprise risk categories on organization's financial performance via its intangible capital. Correlation and Structural Equation Modeling suggest that risk identification positively enhance the intangible assets of the organization. Besides, it confirms the positive effect of information capital on financial performance. According to the findings, some priorities are suggested for intangible capital effect on performance as well.
Altman Z Score,Balanced Scorcard,Enterprise Risk Management,Information Technology industry,Risk identification
https://jitm.ut.ac.ir/article_19956.html
https://jitm.ut.ac.ir/article_19956_98a56e2e1218ac8d8c3f0d90ad20059c.pdf