%0 Journal Article %T Implementing Customer ‎ Relationship Management (CRM) in the Framework of Electronic- Government %J Journal of Information Technology Management %I Faculty of Management, University of Tehran %Z 2980-7972 %A Roshandel Arbatani, Taher %A Ghaffari, Ata %A Ebrahimpour, Habib %D 2011 %\ 06/22/2011 %V 3 %N 7 %P 55-76 %! Implementing Customer ‎ Relationship Management (CRM) in the Framework of Electronic- Government %K Customer Relationship ‎Management (CRM) %K Electronic- Government %K Enterprise resource planning %K Supply Chain Management %R %X Electronic government is a new concept that governments according to level of development implement in different ways. Utilizing informational systems in business sections has created potential context for developing electronic government. Customer relationship ‎management (CRM) is an important system in management that helps to develop electronic government and promote citizenship-based in organizations. There are a few studies about implementing customer ‎ relationship management in framework of electronic government. However, this article surveys electronic government in technical approach and supply chain, then it develops graphical model for implementing customer ‎relationship management in framework of electronic government. This survey is done with Delphi method and presents electronic-government model based on customer ‎ relationship management. It is surveyed with modular factors, flexibility and criterion definition. Finally, it develops suggestions for implementing customer ‎ relationship management in framework of electronic- government. %U https://jitm.ut.ac.ir/article_22678_3edad31985d6ecd44f78bbcdee431a2c.pdf