@article { author = {Bashokouh, Mohammad and Alipoor, Vahideh}, title = {Communication Role in Coordinating Multiple Distribution Channels in the Electronics Industry}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {1-24}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24888}, abstract = {Nowadays, with technology progress and the emergence of new business models, increased levels of competition and changing demands and expectations of customers, using multi channels of distribution is growing rapidly. The coordination and integration of these channels with high efficiency and the elimination of these challenges requires more discussion. The purpose of this study is to investigate the role of communication in coordinating multiple distribution channels from the perspective of the supplier. This study aimed to identify influential capabilities in coordinating multiple distribution channels from the supplier’s perspectives. Statistical population of this study included electronics products suppliers in Tehran. Statistical sample of this study is 157 marketing and sales managers. Data analysis using structural equation modeling technique was conducted. Findings suggest that capabilities such as communication strategy, information quality, information technology and information sharing are affecting factors in coordination of multichannels and have positive effect on supplier financial and non-financial performance.}, keywords = {Communication,coordination,Multiple Distribution Channels}, url = {https://jitm.ut.ac.ir/article_24888.html}, eprint = {https://jitm.ut.ac.ir/article_24888_589ec97630c46896dfb9c30efc654d90.pdf} } @article { author = {Haghighinasab, Manijeh and Taghavi, Seyede Safieh}, title = {The Factors Affecting E-business Diffusion in Iranian Organizations}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {25-40}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24889}, abstract = {According to rapid changes in information age, Iranian organizations should move faster toward optimization of e-business. In order to achieve this strategic goal, recent study develops a conceptual model for presenting the factors affecting e-business diffusion (internal integration and external diffusion) based on TOE framework. The purpose of this model is examining the influence of technological factors (IS infrastructure and IS expertise), organizational factors (organizational compatibility, expected benefits of e-business, top management support and organizational learning ability) and environmental factors (competitive pressure and trading partner readiness and regulatory environment) on e-business diffusion. This model was tested by 90 managers who are familiar or involved in information system projects in different Iranian organizations with a questionnaire. The research method applied in this study is descriptive by using structural equation modeling. The findings show that organizational factors on internal integration and environmental factors and internal integration have positive meaningful effects on external diffusion. The findings also show that technological factors have no positive meaningful effect on e-business diffusion.}, keywords = {E-business Diffusion,environmental factors,organizational factors,Technological factors}, url = {https://jitm.ut.ac.ir/article_24889.html}, eprint = {https://jitm.ut.ac.ir/article_24889_6d1ecc4dfc0fb5814a79173529b53794.pdf} } @article { author = {Hasangholi Pour, Tahmoures and Seyed Javadin, Seyed Reza and Roosta, Ahmad and khanlari, Amir}, title = {An assessment Model for Customer Relationship Management Process in Iranian Private-Commercial Banks}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {41-64}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24890}, abstract = {According to several reports, in spite of huge investment on customer relationship management (CRM), risk of implementing such projects is high. One of failure factors is having no method to assess CRM success comprehensively. Nowadays, classic financial methods are common ways for assessing marketing and CRM initiatives. But, the mentioned models are unsuitable to assess investments like CRM that we expect to have intangible, indirect and strategic benefits. So, we need a process-oriented approach to assess all tangible and intangible factors of CRM process and complete existing models. In this paper, using a qualitative approach and grounded theory, a comprehensive and process-oriented CRM assessment model will be provided that considers all factors of customer relationship management in private-commercial banks of Iran. Finally, based on analysis of developed model, some suggestions will be offered for banking managers and future researchers.}, keywords = {Customer Relationship Management (CRM),Grounded theory,Private-Commercial banks,Process Model}, url = {https://jitm.ut.ac.ir/article_24890.html}, eprint = {https://jitm.ut.ac.ir/article_24890_264cd8190ade480f9d37569e1aeb8d34.pdf} } @article { author = {Safari, Hossein and Heshmatipour, Fatemeh and Mehrabi, Ali and Nesabi, Vahid Reza}, title = {Modeling of Factors Affecting Information Sharing in Supply Chain of IKKCo (Iran Khodro Khorasan Company) Using the Integrated Cognitive Mapping Method and Bayesian Networks}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {65-92}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24891}, abstract = {: Automobile industry is one of the industries in which strive for supply chain collaboration have always been significant. With regard to importance of information sharing issue as a key mechanism in the supply chain collaboration for top managers of Iranian automobile companies, the purpose of this research has been the designing and modeling the factors affecting information sharing in supply chain of Iran Khodro Khorasan (IKK) Company. Statistical community of this research includes IKKCo supply chain experts. Accordingly, at first by studying the literature and background of the subject, 20 subsidiary factors of this structure were defined and after doing some interviews with experts, these factors increased to 22. Then the proposed conceptual model was tested through semi-structured interviews. With regard to methodology, "sequential integrated research" is performed, and the primary model was introduced by using cognitive mapping methodology. The output of this stage is the introduction of the primary model. To ensure the designed model, the modeling of Bayesian networks was used to confirm the model. The final output of this research can be the conceptual model of the information sharing in supply chain collaboration of IKK company.}, keywords = {Bayesian Networks Modeling,Cognitive mapping,information sharing,Iran Khodro Khorasan Company (IKKCo),Qualitative Modeling}, url = {https://jitm.ut.ac.ir/article_24891.html}, eprint = {https://jitm.ut.ac.ir/article_24891_ec9400cec687bc21961098d2777f2c44.pdf} } @article { author = {Alipour Darvishi, Zahra}, title = {Introducing the Model of Factors Influencing Knowledge Sharing Departments OF Islamic Azad University (Survey in the North Branch of Tehran and Science and Researches Campus)}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {93-118}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24892}, abstract = {The ability of knowledge sharing is an important prerequisite to achieve educational and research competence in the academic departments. This paper aims to determine the factors affecting knowledge sharing within and between departments in Islamic Azad University. Technological capabilities, organizational culture, organizational structure, knowledge documentation, supervision control, organizational interaction, relational involvement and motivational methods are the organizational contextual factors as well as the perceptual factors including trust in management, fear of loosing one’s unique value and perceived organizational support, all of the above mentioned have been tested as the independent variables. This survey research was implemented within North Branch of Tehran and Science and Researches Campus including 148 stratified random samples of the faculty members. The statistical analysis of the model has been done through one sample T-test, confirmatory factor analysis & structural equation model with SPSS and PLS software’s. These results are defined as trust in management has significant effect on knowledge sharing within and between departments with mediation effect of knowledge documentation. Technological capabilities and perceived organizational support have significant effect on knowledge sharing among departments. Also the material and spiritual motivational methods have significant effect on knowledge sharing within departments. In order to promote knowledge sharing the results of this research has provided the empirical basis for planning and implementing knowledge management mechanisms in universities.}, keywords = {contextual factors,Knowledge Sharing among Departments,Knowledge Sharing within Departments,Perceptual Factors,PLS Method.}, url = {https://jitm.ut.ac.ir/article_24892.html}, eprint = {https://jitm.ut.ac.ir/article_24892_8a6f53b782408550764e67d321f27ba2.pdf} } @article { author = {Mohaghar, Ali and Mehrgan, Mohammad Reza and Rahmati, Seyed Ali}, title = {ANP-based decision support system for selecting ERP systems in oil industry by using balanced scorecard}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {119-140}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24893}, abstract = {Using IT in Today's World gurantees the existence and survival of the activities of an organization and without using them, Not only the use of modern methods in the organization becomes impossible but the possibility of competence with other organizations will be eradicated. The ERP is one of the important usages of IT in the organizations that have got a special place. In the beginning, using the BSC, the Key performance indicators are determined. Using this indicators and standards of choosing, it was determined the best ERP system that is described in research literature in order to shopping the ERP software pack. In this research regarding to this fact that these indicators can have effects on each other and these mutual impacts can have an effect on the importance degree of indicators and best alternative selection; the ANP method has been used.The result of this research is to choose the best ERP software pack available among many in a way that it is suitable with the organizational strategies & goals.}, keywords = {Analytic Network Process,balanced scorecard,Enterprise Resurce Planning,Multi Criteria Decision Making,Oil industry}, url = {https://jitm.ut.ac.ir/article_24893.html}, eprint = {https://jitm.ut.ac.ir/article_24893_70b3788f8c9276c94e7e1827dd9b299f.pdf} } @article { author = {Mahmudi, Jafar and Mahmoodi, Jafar}, title = {A Compound Methodology for Business Process Reengineering by the Use of Simulation (Case Study:NIORDC)}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {141-160}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24894}, abstract = {Nowadays BPR has become as one of the most widespread and safe management topics and a redeemer for organizations which are in the stage of destruction and ruining. Although many organizations use BPR to improve their performance, researches show that about 70-80 percent of these projects were failed and remain unfinished. Many researches have been even undertaken to find out reasons of these failures. Lack of an adequate methodological approach and perception and using non-adequate tools and techniques in its implementation, are some of the main reasons for these failures. Using computer simulation in modeling and analyzing the process is one of the best and most adequate BPR techniques which can decrease these failures and increase their implementation success. In this paper, following an application and also case study research methodology, 51 BPR and 24 Simulation methodologies, approaches and techniques were considered and on the basis of Kettinger et al.'s research method done in the BPR area to develop a compound methodology for BPR, a comprehensive combined methodology using simulation technique was presented. Finally the results of a project done using this methodology in a process of NIORDC (National Iranian Oil Refining and Distribution Company) were presented.}, keywords = {Business Process,methodology,Reengineering,simulation}, url = {https://jitm.ut.ac.ir/article_24894.html}, eprint = {https://jitm.ut.ac.ir/article_24894_beda52344ac1ee1b5b192c2b6bac3df1.pdf} } @article { author = {Monavvarian, Abbas and Mousakhani, Mohammad and Akhavan, Peyman and Asgari, Nasser}, title = {Introducing a Model of Human-Social Infrastructure Enabling Knowledge Management Practices}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {160-181}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24895}, abstract = {In the knowledge-based era knowledge management (KM) is considered as the primary task of organizations that strive to utilize of their intellectual capitals effectively. Hence it is vital to understand carefully the appropriate contexts and enablers of knowledge management practices. Human- social factors are among most influential factors that their effects are as important as structural and technological enablers. In spite of these vital effects, their role has not been studied sufficiently. This article tries to explore the simultaneous effects of the human capital, social capital and cultural capital on the effectiveness of knowledge management practices. It will investigate the way in which these intellectual capitals can enforce attitudes and behaviors required for implementing KM effectively. The population of the research consists of 950 person of managers and senior experts of the NIOPDC. A sample of 270 subjects was selected as statistical sampling. According to the research findings, these human-social factors have a considerable effect on the effectiveness of KM. These findings support the necessity of adopting a more humanistic approach for implementing knowledge management more effectively.}, keywords = {Cultural Capital,Human capital,Knowledge Management,Social capital}, url = {https://jitm.ut.ac.ir/article_24895.html}, eprint = {https://jitm.ut.ac.ir/article_24895_e30a5d1becfa4af61c7cacabac809982.pdf} } @article { author = {Niroomand, Porrandokht and Ranjbar, Mahboobeh and Saadi, Mohammad Reza and Amirshahi, Mirahmad}, title = {Identifying and Classifying Mobile Business Models Based on Meta-Synthesis Approach}, journal = {Journal of Information Technology Management}, volume = {4}, number = {10}, pages = {181-203}, year = {2012}, publisher = {Faculty of Management, University of Tehran}, issn = {2980-7972}, eissn = {2980-7972}, doi = {10.22059/jitm.2012.24896}, abstract = {The appearance of mobile has provided unique opportunities and fields through the development and creation of businesses and has been able to create the new job opportunities. The current research tries to familiarize entrepreneures who are running the businesses especially in the area of mobile services with business models. These business models can familiarize them for implementing the new ideas and designs since they can enter to business market. Searching in many papers shows that there are no propitiated papers and researches that can identify, categorize and analyze the mobile business models. Consequently, this paper involves innovation. The first part of this paper presents the review about the concepts and theories about the different mobile generations, the mobile commerce and business models. Afterwards, 92 models are compared, interpreted, translated and combined using 33 papers, books based on two different criteria that are expert criterion and kind of product criterion. In the classification of models according to models that are presented by experts, the models are classified based on criteria such as business fields, business partners, the rate of dynamism, the kind of activity, the focus areas, the mobile generations, transparency, the type of operator activities, marketing and advertisements. The models that are classified based on the kind of product have been analyzed and classified at four different areas of mobile commerce including the content production, technology (software and hardware), network and synthetic.}, keywords = {Business model,Methasynthesis Method,Mobile Commerce}, url = {https://jitm.ut.ac.ir/article_24896.html}, eprint = {https://jitm.ut.ac.ir/article_24896_2bdfe15651b29149210526ccd64dff46.pdf} }