1. Evaluation of Effective Factors on e-Loyalty in Organizations Providing Electronic Services using Fuzzy AHP Method

Volume 4, Issue 13, 2013, Pages 135-156

10.22059/jitm.2012.29072

Fatemeh Mohammadi; Amir Afsar; Javad Taghizadeh; Malihe Bagheri Dehnavi

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2. Presenting a Conceptual Model of Customer Feed back Process in Customer Knowledge Management (C.K.M) Approach

Volume 3, Issue 9, 2012, Pages 107-138

Ali Akbar Farhangi; Seyed Abolghasem Mira

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• PDF 322.37 K